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Windows 7: Old BSOD coming back

13 Jan 2015   #1
kevil0922

Windows 7 Ultimate x64
 
 
Old BSOD coming back

So about a year ago I was getting consistent bsods, apparently caused by a conflict between my graphics card and the intel graphics. That got solved by setting my computer to only use the nvidia card and not switch between them. Fast forward to now, after many months and a few updates for both the nvidia and intel chip, no problems until last night when that same bsod happened again. Driver power state failure, bug check code 0x9F, while my computer was on battery power saving mode (it's usually on high performance). Can anyone please shed some light on this ?


My System SpecsSystem Spec
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17 Jan 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You know the BSOD posting rules, mate. Follow it .... we will try to have another closer look to your issue. We need to know the changes made there in your system within this time.

And yes, it is the same old issue continuing.
My System SpecsSystem Spec
18 Mar 2015   #3
kevil0922

Windows 7 Ultimate x64
 
 

Here are the logs and dumps. same problem happened on the 11th of March and yesterday...difference was that my computer was running on High Performance and it was set up to only use the nvidia graphics card. Apparently the problem is caused by ntoskrnl.exe but so far I have no solution for it.
My System SpecsSystem Spec
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18 Mar 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Is the NVIDIA® GeForce® GT 740M the only graphics option there, or there is any onboard graphics option? Check in nvidia control panel and let us know.
My System SpecsSystem Spec
18 Mar 2015   #5
kevil0922

Windows 7 Ultimate x64
 
 

Intel hd 4000 graphics from the i7 3630qm chip and nvidia gt740m. Initially it was set to switch between them, but then I changed it to only use the nvidia chip since it has the battery out and it's always plugged in. That solved the problem for over a year until recently when it started blue screening again.
My System SpecsSystem Spec
18 Mar 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by kevil0922 View Post
I changed it to only use the nvidia chip
Your data supports this view.

It is very rare to see a display driver caused 0x9F BSOD with only one display active. Let us try another version of the display driver.
  • Download display driver 347.09 WHQL. Also download DDU. Save them on your desktop.
  • Disconnect the network. (It is a must to prevent the auto-installation of the driver).
  • Run DDU and uninstall the installed display driver.
  • Install 347.09 WHQL, do a custom install only, install the display driver and PhysX only.
See how it goes. Let us know.
My System SpecsSystem Spec
21 Mar 2015   #7
kevil0922

Windows 7 Ultimate x64
 
 

Is there no way of solving this without downgrading the nvidia driver? It only bluescreens when it is is normal use, and never during gaming. As a matter of fact it's just done it again after 37 minutes of watching youtube.

This is the WhoCrashed Analysis :

On Sat 3/21/2015 10:30:49 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\032115-20295-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x74EC0)
Bugcheck code: 0x9F (0x3, 0xFFFFFA800ABA5A10, 0xFFFFF80000B9C3D8, 0xFFFFFA800ED69790)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

I'm attaching the archive as well.
My System SpecsSystem Spec
21 Mar 2015   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by kevil0922 View Post
Is there no way of solving this without downgrading the nvidia driver?
I cannot guarantee for a solution with a downgraded driver, but that one I suggested is tested to me more stable than any other recent versions; and that is why it is suggested.

Quote   Quote: Originally Posted by kevil0922 View Post
It only bluescreens when it is is normal use, and never during gaming. As a matter of fact it's just done it again after 37 minutes of watching youtube.
Crash dumps report that fact, and that is why stress tests etc are not suggested.
My System SpecsSystem Spec
21 Mar 2015   #9
kevil0922

Windows 7 Ultimate x64
 
 

In terms of stress tests, I took it to the university IT center and left it there for about half a day and they said they tested it and there is nothing wrong hardware wise.
My System SpecsSystem Spec
23 Mar 2015   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by kevil0922 View Post
In terms of stress tests, I took it to the university IT center and left it there for about half a day and they said they tested it and there is nothing wrong hardware wise.
Quote   Quote: Originally Posted by Arc View Post
Crash dumps report that fact, and that is why stress tests etc are NOT suggested.
Crash dumps report that fact, and that is why stress tests etc are not suggested.[/QUOTE]
It is not a failure from the part of the card, but from the part of the inbuilt mechanism to decide when to power off the card.
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 Old BSOD coming back




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