BSOD on startup. Everytime, works only in safe mode


  1. Posts : 1
    Windows 7 Ultimate x64
       #1

    BSOD on startup. Everytime, works only in safe mode


    Hey Guys,

    I keep getting random BSOD's. Would someone be so kind to check my dump file?

    BCCode: 1e
    BCP1: FFFFFFFF80000003
    BCP2: FFFFF800030CDA38
    BCP3: 0000000000000002
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    If additional information needed, I will try to provide it.

    Many thanks to those who try helping me out
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    This was an easy one. I do not care if you paid for it or its free, uninstall AVG, but make a system restore point first. For testing purposes download the free Microsoft Security essentials. MSE is made for windows, no one has ever had a BSOD due to MSE. Once you are satisfied that the BSODs have come to an end you can continue with MSE or use AVAST. both are free.

    Code:
     Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
     
    Loading Dump File [C:\Users\Richard\AppData\Local\Temp\Temp1_GEC-PC-sri_14_01_2015__220012,68.zip\011415-17596-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
    Machine Name:
    Kernel base = 0xfffff800`03006000 PsLoadedModuleList = 0xfffff800`03249890
    Debug session time: Wed Jan 14 02:50:40.616 2015 (UTC - 5:00)
    System Uptime: 0 days 0:01:17.990
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .........................................
    Loading User Symbols
    Loading unloaded module list
    ....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 1E, {ffffffff80000003, fffff80003073a38, 2, 0}
    Unable to load image \SystemRoot\system32\DRIVERS\avgmfx64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for avgmfx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for avgmfx64.sys
    Probably caused by : avgmfx64.sys ( avgmfx64+3902 )
    Followup: MachineOwner
    ---------
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: ffffffff80000003, The exception code that was not handled
    Arg2: fffff80003073a38, The address that the exception occurred at
    Arg3: 0000000000000002, Parameter 0 of the exception
    Arg4: 0000000000000000, Parameter 1 of the exception
    Debugging Details:
    ------------------
     
    EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid
    FAULTING_IP: 
    nt!DebugPrompt+18
    fffff800`03073a38 c3              ret
    EXCEPTION_PARAMETER1:  0000000000000002
    EXCEPTION_PARAMETER2:  0000000000000000
    ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.
    BUGCHECK_STR:  0x1E_80000003
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    PROCESS_NAME:  svchost.exe
    CURRENT_IRQL:  0
    LAST_CONTROL_TRANSFER:  from fffff800030c6738 to fffff8000307bbc0
    STACK_TEXT:  
    fffff880`0b24ab48 fffff800`030c6738 : 00000000`0000001e ffffffff`80000003 fffff800`03073a38 00000000`00000002 : nt!KeBugCheckEx
    fffff880`0b24ab50 fffff800`0307b242 : fffff880`0b24b328 fffff880`0121cab0 fffff880`0b24b3d0 00000000`000001e7 : nt! ?? ::FNODOBFM::`string'+0x487ed
    fffff880`0b24b1f0 fffff800`0307a8f3 : 3d206564`6f43726f 7349202c`35783020 3d20676e`69676150 6f4e202c`30783020 : nt!KiExceptionDispatch+0xc2
    fffff880`0b24b3d0 fffff800`03073a38 : fffff800`03109a1b fffff880`0121cab0 fffff800`030b6878 fffff880`0121cab0 : nt!KiDebugServiceTrap+0xf3
    fffff880`0b24b568 fffff800`03109a1b : fffff880`0121cab0 fffff800`030b6878 fffff880`0121cab0 00000000`000001e7 : nt!DebugPrompt+0x18
    fffff880`0b24b570 fffff880`0123f4bb : 00000000`00000000 00000000`00000000 fffff880`0123f060 00000000`00000007 : nt!DbgPrompt+0x3b
    fffff880`0b24b5c0 fffff880`0123fc4a : 00000000`0000003a fffffa80`08346c60 fffffa80`082b5d70 00000000`00000005 : fltmgr!FltpvPrintErrors+0x11b
    fffff880`0b24b820 fffff880`0123ea0d : 00000000`00000018 fffffa80`083a6c60 fffffa80`0a375b40 fffff880`0b24b940 : fltmgr!FltpvVerifyIoIrqlStatus+0xaa
    fffff880`0b24b890 fffff880`01c8c902 : fffffa80`0a332e50 00000000`00000004 fffff880`0b24bb88 00000000`00000000 : fltmgr!FltvQueryInformationFile+0x2d
    fffff880`0b24b8d0 fffffa80`0a332e50 : 00000000`00000004 fffff880`0b24bb88 00000000`00000000 fffff880`00000005 : avgmfx64+0x3902
    fffff880`0b24b8d8 00000000`00000004 : fffff880`0b24bb88 00000000`00000000 fffff880`00000005 00000000`00000000 : 0xfffffa80`0a332e50
    fffff880`0b24b8e0 fffff880`0b24bb88 : 00000000`00000000 fffff880`00000005 00000000`00000000 00000000`00000000 : 0x4
    fffff880`0b24b8e8 00000000`00000000 : fffff880`00000005 00000000`00000000 00000000`00000000 fffff800`0351b6e7 : 0xfffff880`0b24bb88
     
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    avgmfx64+3902
    fffff880`01c8c902 ??              ???
    SYMBOL_STACK_INDEX:  9
    SYMBOL_NAME:  avgmfx64+3902
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: avgmfx64
    IMAGE_NAME:  avgmfx64.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  54319ef0
    FAILURE_BUCKET_ID:  X64_0x1E_80000003_VRF_avgmfx64+3902
    BUCKET_ID:  X64_0x1E_80000003_VRF_avgmfx64+3902
    Followup: MachineOwner
    ---------
    I have bolded the AVG driver responsible.
      My Computer


 

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