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Windows 7: BSoD during Dota 2, never happened before and now I can't play.

15 Jan 2015   #1
ddlion7

Windows 7 Profesional 32 bit
 
 
BSoD during Dota 2, never happened before and now I can't play.

Grettings!
Some days ago, I was playing Dota 2 with no problems, as always I've played! Exactly, the Saturday 10th it began the problem... Eecuted Dota 2, all fine, finding a game, fine, loading map and assets, fine, pick a hero, fine, walked three or four steps and BSoD... Needless to say, tried to reconnect, BSoD at walking again... Checked drivers, only the ethernet one was "outdated", then I updated it, launched Win Updates, updated Win7 and tried to play again, BSoD... Then I came here to check some advices of what other people tried, downloaded memtest, ran it during the night, 9 passes, no error. Checked disk with different tools (win tool, tuneup tool) and there was no errors... Well I got tired then I formatted laptop.
Downloaded the game, updated drivers and when I tried to play, BSoD at loading the maps and assets...

Got even more tired of the issue, opened laptop, found a large bunch of dust at my laptop cooler, cleaned it, ensambled everything again, opened Dota 2, BSoD this time went further, I could walk to middle lane b4 the BSoD.

Checked Memory again in the other slot, all fine, checked disk, all fine, checked drivers with one friend lap (same as mine, he runs Dota 2 perfectly), all updated... Forgot to say that I had two BSoD on Firefox, two different errors..

So I came here to a more accurate point of view.
Well, I'll let you the files here:

If you guys need more info, tell me what to do and Ill give you what you need

Edit #2:
Got two new BSoD while using Firefox!
0xFC one of them, the other one I dont remember well

Lap basic specs:

Pentium Dual Core 2.20GHz
2GB RAM (DDR3)
822mb VRAM Mobile Intel 4 Series Chipset Family
Windows 7 Pro (x86)

Three years playing Dota 2 and until now the BSoD errors are appearing...


My System SpecsSystem Spec
.
15 Jan 2015   #2
Laith

Windows 10 Professional x64
 
 

Hello and welcome to Sevenforums!
Upgrade your DirectX drivers. And what manufacturer created your graphics card?
My System SpecsSystem Spec
15 Jan 2015   #3
ddlion7

Windows 7 Profesional 32 bit
 
 

Thanks for the welcome!
Its not a graphics card but a chipset! As I said, I'm running a laptop and the chipset is made by Intel (Mobile Intel 4 Series Chipset Family). And thanks for the answer, I'm updating directx right now... I'll update soon how it went

UPDATE!
0xF7 was the error, I couldn't get the dump because it seems I ran a Registry Defrag and DM Log colector couldn't find it (still 4 errors)...
All directx is updated!
Now is BSoD while browsing. I suspect is a Hard Drive problem or a RAM problem, but last time I checked RAM with memtest tool, it passed 8 times and with no error... So thinking on hard drive again.

Curious thing is that if I'm using a mouse device windows crashes completely but if I disconnect it, only the apps crashes... Weird!
My System SpecsSystem Spec
.

15 Jan 2015   #4
ddlion7

Windows 7 Profesional 32 bit
 
 

New BSoD event.
DirectX all updated.
I've never seen this error before.
My System SpecsSystem Spec
15 Jan 2015   #5
Laith

Windows 10 Professional x64
 
 

Can you please say the code for the new BSOD or the title? I dont have my debugging tools near me.
Well i think it might be a malware/virus problem. Follow this guide: Malwarebytes Anti-Malware Free
Update your chipset driver too.
If both of them passes and give no error then it might be a Harddrive error. But for now follow the steps.
My System SpecsSystem Spec
15 Jan 2015   #6
ddlion7

Windows 7 Profesional 32 bit
 
 
0xf7

New BSoD code is 0xF7.
Updated the Chipset driver.
Checked with Malwarebytes, 8 threats.
Las time I was using the safe mode with network enabled, it seemed that there was no errors. I'm running again in normal mode, gonna update if BSoD happens again!
My System SpecsSystem Spec
15 Jan 2015   #7
Laith

Windows 10 Professional x64
 
 

If the BSOD occurs again i think it might be a Harddrive issue, if it is follow this guide: SeaTools for DOS and Windows - How to Use
My System SpecsSystem Spec
15 Jan 2015   #8
ddlion7

Windows 7 Profesional 32 bit
 
 
New kind of BSoD (each time is a different BSoD)

I'm seriously thinking my system is like debugging my patience...
Each time I suposedly "repair" an issue, it comes another behind. Now is Memory_Management (0x1A)... I must say when I run in "Normal" mode, It feels kinda laggy, but running on safe mode with network enabled everything runs "fine" or that's what I think...
I mean, I go to a common page "9gag" and scroll over there then it comes the BSoD (everytime it's a different BSoD) but doing it in Safe mode nothing happens... I'm seriously pissed off! Ill run another memtest tonight to see if it is the memory...

Here the new error file (this new error is made on Safe Mode of Windows 7 Pro).
My System SpecsSystem Spec
16 Jan 2015   #9
Laith

Windows 10 Professional x64
 
 

If that is so i should recommend you running Driver Verifier. Driver Verifier - Enable and Disable
My System SpecsSystem Spec
16 Jan 2015   #10
ddlion7

Windows 7 Profesional 32 bit
 
 

Ok, I have enabled Driver Verifier!! But in my dumps, with BlueScreenViewer, I see that something is failing with ntkrnlpa.exe and sometimes with win32k.sys! Researching on the web, it seems is a common error of and ISO update for Windows 7 but I've not installed (besides the Win Updates) anything about an ISO... Another common error appears to be watchdog.sys (never heard of it)! Here the Dump Files
Summary of what I have done:
1) Memtest86+ in the first slot of RAM, no errors
2) Chkdsk (Win 7 Ult) and disk doctor (Tune Up 2013) on Win7 ult
3) Opened PC, cleaned dust, checked about unplugged contacts, there was no unplugged contacts.
4) Formated, downgrading to Win7 Pro
5) Malwarebytes (8 threats)
6) Startup chkdsk with the command "chkdsk C: /f" and "chkdsk D:/f", no errors
7) memtest86+ with the second slot of RAM, no errors
8) Avast StartUp check (15 threats, 12 false-positive)
9) Running Driver Verifier

Discarding errors, getting close to a conclusion, Im thinking on a failing hardware, specifically the chipset! If it is, I think my PC would be preparing to dead since I don't know if Integrated Video Cards can be fixed! Anyways, I'll keep informing until I got to a strong conclusion about this!
My System SpecsSystem Spec
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 BSoD during Dota 2, never happened before and now I can't play.




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