BSOD mostly after waking from sleep, sometimes more


  1. CelestialScribe
    Posts : 35
    Windows 7
       New #1

    BSOD mostly after waking from sleep, sometimes more


    Hi all.

    Recently I'd been having problems with BSOD on waking from sleep mode. This also happened some other times as well.

    I wondered whether it had anything to do with my MBOX 2 Mini sound card drivers. I formatted the hard drive, started Windows again. Still happening.

    I've attached a Log Collector file. I'm not sure what the problem is and I'm not that computer savvy. Would appreciate any help anyone can give!
      My Computer
    Quote Quote

  3. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #2

    Code:
    fffff880`046395f0  fffff900`00000000
fffff880`046395f8  00000000`000003b9
fffff880`04639600  fffff960`0014e000*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
 win32k+0xee000
fffff880`04639608  fffff880`009ed180
fffff880`04639610  00000000`00000000
.
fffff960`00060000 fffff960`00382000   win32k   T (no symbols)           
    Loaded symbol image file: win32k.sys
    Image path: \SystemRoot\System32\win32k.sys
    Image name: win32k.sys
    Timestamp:        unavailable (00000000)
    CheckSum:         00000000
    ImageSize:        00322000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    This is the first time I've ever seen a Windows system file flagged in this manner.

    Do the following:
    1. Click Start
    2. In the search box, type cmd
    3. In the list that appears, right-click on cmd.exe and choose Run as administrator
    4. In the command window that opens, type sfc /scannow and hit enter.
    5. Repeat step 4 an additional 3 times, one immediately after the other.
    6. Report the output of the above.

    Now ensure Windows is fully updated.

    Lastly, run a scan for rootkits using this tool and report back:
    TDSSKiller Download
      My Computer
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  4. CelestialScribe
    Posts : 35
    Windows 7
    Thread Starter
       New #3

    Did all that you said, no violations found and the rootkit tool came up negative.
      My Computer
    Quote Quote

  6. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #4

    Follow:
    1. Log in as administrator, open Windows Explorer and go to C:\Windows\Minidump
    2. Delete all .dmp files in that folder
    3. Run Driver Verifier as follows:

    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
    Driver Verifier - Enable and Disable

    Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal, re-run the DM Log Collector, and upload the new ZIP file here.

    I recommend creating a system restore point before turning on driver verifier:
    System Restore Point - Create

    If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
    Safe Mode
      My Computer
    Quote Quote

 

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