Bsod stop: 0x0000001e


  1. churchib
    Posts : 4
    Windows 7 Home Premium, 64 bit
       New #1

    Bsod stop: 0x0000001e


    Hi all,

    Hope someone can help - I've had two BSOD happen while doing nothing particularly demanding on the operating system. See below for information from Windows on the error:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 1e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF8800C532CB0
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    I guess you are able to see what my set up is from my profile, but if useful:



    Windows Version: Microsoft Windows 7 Home Premium
    System Name: HP Pavilion g6 Notebook PC
    Processor Name: AMD A6-3420M APU with Radeon(tm) HD Graphics
    BIOS Name: InsydeH2O Version CCB.03.61.31F.52
    Video card Name: AMD Radeon(TM) HD 6520G
    Installed Memory: 6.00 GB



    Many thanks in advance for any help with this issue.



    Regards,


    Ben
      My Computer
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  3. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #2

    Please follow Blue Screen of Death (BSOD) Posting Instructions to grab all and upload a report here.
      My Computer
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  4. churchib
    Posts : 4
    Windows 7 Home Premium, 64 bit
    Thread Starter
       New #3

    Apologies - here we go.
      My Computer
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  6. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #4

    Make sure your dump logging is enabled.

    1. Click Start, point to Settings, and then click Control Panel.
    2. Double-click System.
    3. Click the Advanced tab, and then click Settings under Startup and Recovery.
    4. Check Write an even to the system log, and Automatically restart.
    5. In the Write debugging information list, click Small memory dump (256k).


    Location of Dumps:
    C:\Windows\minidump
      My Computer
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  7. churchib
    Posts : 4
    Windows 7 Home Premium, 64 bit
    Thread Starter
       New #5

    Thanks - I've done that. Are there any other recommendations - do I now need to run a new report and upload?

    Thanks
      My Computer
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  8. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #6

    Yes, did you get more BSOD?
      My Computer
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  10. churchib
    Posts : 4
    Windows 7 Home Premium, 64 bit
    Thread Starter
       New #7

    I haven't had a BSOD since the one reported - I should wait until the next one, then run a dump-log enabled report to post here?

    Thanks,

    Ben
      My Computer
    Quote Quote

  11. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #8

    Yes
      My Computer
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