BSOD around every 30 hours on custom computer, may be Outlook issue


  1. Posts : 3
    Windows 7 Pro x64
       #1

    BSOD around every 30 hours on custom computer, may be Outlook issue


    Hello there, first time posting on the forums.

    I built my computer a few months ago (July) and have been experiencing a BSOD very often recently. I wasn't doing anything different when it started happening, no new programs or anything.


    IT DOES SEEM TO HAPPEN MORE WITH MICROSOFT OUTLOOK OPEN. Not sure if this is a coincidence. It does happen even with Outlook closed.

    Here's the log:

    Attachment 346860

    Much appreciated!
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    You have had many BSODs. I did not check the cause of everyone, but checked at least 6. They were all consistent, so I am pretty sure of the cause. It seems to be a memory problem. We need to test your ram.
    Using Memtest
    Run for at least 8 passes, for each stick.
    Then run for at least 8 passes, using a good stick and testing each slot.
    Code:
     Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
     
    Loading Dump File [C:\Users\Richard\AppData\Local\Temp\Temp1_ROB-PC-Sun_01_18_2015_155236_52.zip\110314-11169-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
    Machine Name:
    Kernel base = 0xfffff800`0305c000 PsLoadedModuleList = 0xfffff800`0329f890
    Debug session time: Mon Nov  3 00:31:24.603 2014 (UTC - 5:00)
    System Uptime: 5 days 7:55:10.743
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .............................
    Loading User Symbols
    Loading unloaded module list
    ...............
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 3B, {c0000005, fffff80003372c0f, fffff8800a4edf20, 0}
    Probably caused by : memory_corruption ( nt!MiUnsecureVirtualMemory+15f )
    Followup: MachineOwner
    ---------
    6: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80003372c0f, Address of the instruction which caused the bugcheck
    Arg3: fffff8800a4edf20, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    Debugging Details:
    ------------------
     
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    FAULTING_IP: 
    nt!MiUnsecureVirtualMemory+15f
    fffff800`03372c0f 488b0f          mov     rcx,qword ptr [rdi]
    CONTEXT:  fffff8800a4edf20 -- (.cxr 0xfffff8800a4edf20)
    rax=4000000000000000 rbx=fffffa800ab13060 rcx=4000000000000000
    rdx=0000000000000000 rsi=fffffa8007984550 rdi=4000000000000000
    rip=fffff80003372c0f rsp=fffff8800a4ee900 rbp=0000000000000001
     r8=0000000000000000  r9=0000000000000000 r10=00000000000007d1
    r11=fffff8800a4ee910 r12=fffffa8007984768 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    nt!MiUnsecureVirtualMemory+0x15f:
    fffff800`03372c0f 488b0f          mov     rcx,qword ptr [rdi] ds:002b:40000000`00000000=????????????????
    Resetting default scope
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  winlogon.exe
    CURRENT_IRQL:  0
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80003372c0f
    STACK_TEXT:  
    fffff880`0a4ee900 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiUnsecureVirtualMemory+0x15f
     
    FOLLOWUP_IP: 
    nt!MiUnsecureVirtualMemory+15f
    fffff800`03372c0f 488b0f          mov     rcx,qword ptr [rdi]
    SYMBOL_STACK_INDEX:  0
    SYMBOL_NAME:  nt!MiUnsecureVirtualMemory+15f
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    DEBUG_FLR_IMAGE_TIMESTAMP:  531590fb
    STACK_COMMAND:  .cxr 0xfffff8800a4edf20 ; kb
    IMAGE_NAME:  memory_corruption
    FAILURE_BUCKET_ID:  X64_0x3B_nt!MiUnsecureVirtualMemory+15f
    BUCKET_ID:  X64_0x3B_nt!MiUnsecureVirtualMemory+15f
    Followup: MachineOwner
    ---------
    RAM - Test with Memtest86+
    I have bolded the cause of your problem
      My Computer


  3. Posts : 3
    Windows 7 Pro x64
    Thread Starter
       #3

    Thank you for the info!

    I gave Memtest86+ a shot and left it going overnight. I got overloaded with errors in the morning, but couldn't figure out how to create a log of the errors to reference here...

    I suppose the fact that there are errors is enough. I'll take out one of the RAM sticks and run a new 8 pass test tonight.

    I'll post an update here tomorrow.
      My Computer


  4. Posts : 17,796
    Windows 10, Home Clean Install
       #4

    If you are showing errors with the sticks, best to buy new ram. It is cheap.
    If the problem is with the MB, then you will have a big expense
    My guess is that you have a problem when using Outlook is because too much memory is required.
      My Computer


  5. Posts : 3
    Windows 7 Pro x64
    Thread Starter
       #5

    Thought I would give this thread some closure...

    My new 2 sticks of 4gb RAM finally arrived, so I took out the old RAM and threw in the new one. It seems to be running smoother than ever, and after a 2 pass memtest there are 0 errors. With the bad RAM, I had a hundred errors in the first pass.

    It's a shame because I just got the Corsair RAM recently (July), but I'll send it in for repairs.

    Thanks for all the help!
      My Computer


  6. Posts : 17,796
    Windows 10, Home Clean Install
       #6

    You are very welcome. It was only fair to give the thread some closure. By doing so you will be helping other members with similar problems to find the cause.
      My Computer


 

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