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Windows 7: Random Multiple BSOD

18 Jan 2015   #1
MarkPowter

Windows 7 Home Premium 64bit
 
 
Random Multiple BSOD

Hello,

I am seeking assistance with an issue which started at the start of this year. I have been experiencing random BSOD crashes while gaming, browsing the internet, doing work on MS Word and a range of other situations. I have tried to keep track of the crash codes, some of which are posted below, and have run "DM Log Collector". I initially assumed it was overheating due to the 30+ degree days, but this doesn't appear to be the case. Any assistance would be greatly appreciated.

Crash 1: 3.1.2015

BCP1: FFFFFFFFC0000005
BCP2: FFFFF8800F2F583B
BCP3: FFFFF880023B2228
BCP4: FFFFF880023B1A80

Crash 2: 18.1.2015

BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8800F30683B
BCP3: FFFFF880023B2228
BCP4: FFFFF880023B1A80

Since these 2 crashes, the frequency has increased. Last night I had 2 crashes while this morning I have had another 3. I have attached the DM Log.

The last time I experienced these crashes was shortly after the computer was delivered. The graphiccs card was faulty and was replaced. However, that was close to a year ago and I have not had issues since.

Thank you


My System SpecsSystem Spec
.
18 Jan 2015   #2
derekimo

Microsoft Community Contributor Award Recipient

 
 

Hi There,

Both of your dumps are flagging your graphics driver,

Code:
BugCheck 1000007E, {ffffffffc0000005, fffff8800f30b83b, fffff88003775228, fffff88003774a80}

Probably caused by : atikmdag.sys ( atikmdag+c483b )

Followup: MachineOwner
Which is about a year old,

Code:
 Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Jan 31 12:24:44 2014 (52EC068C)
    CheckSum:         00D501B6
    ImageSize:        00DA1000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Try updating that driver,

Desktop

Hopefully that solves it for you.
My System SpecsSystem Spec
18 Jan 2015   #3
MarkPowter

Windows 7 Home Premium 64bit
 
 

Thank you - I will update now. Seems the auto-update feature doesn't work or I have it set up incorrectly.

Appreciate the help. Thanks!
My System SpecsSystem Spec
.

18 Jan 2015   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

You're welcome, that's probably a good thing to not auto update anyway, at most I would only want it to notify and you can decide if it's necessary.
My System SpecsSystem Spec
18 Jan 2015   #5
MarkPowter

Windows 7 Home Premium 64bit
 
 

Thanks for the advice - I shall set that up now. Updated and seems to be running ok. Will let you know if I have any more issues. Thank you very much!
My System SpecsSystem Spec
18 Jan 2015   #6
derekimo

Microsoft Community Contributor Award Recipient

 
 

You're welcome, let us know how it goes.
My System SpecsSystem Spec
22 Jan 2015   #7
MarkPowter

Windows 7 Home Premium 64bit
 
 

Hello!

Just wanted to give a huge thanks! No issues since. All working well.

Thanks heaps
My System SpecsSystem Spec
22 Jan 2015   #8
derekimo

Microsoft Community Contributor Award Recipient

 
 

Hello!

Thanks for posting back, glad to hear things are going well.

You're welcome!
My System SpecsSystem Spec
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