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Windows 7: New build error 0x0000007e possibly caused by downloading large files

19 Jan 2015   #1
zebraboy6

Win 7 Professional x64
 
 
New build error 0x0000007e possibly caused by downloading large files

I put together a mostly new machine on Saturday. Everything is new but power supply, case, and graphics card. Within an hour of getting windows installed, I got my first BSOD while downloading some games. The error code appears to be pretty generic, so after looking on google for a few minutes, I decided it may have been an issue caused by not installing windows updates, so I initialized them and started browsing the web. There were quite a few updates, including SP1, but before they could finish downloading, I got another BSOD which caused the updates to fail.

After trying a handful of times, I was able to get most of the updates to install (there are still 4 that fail every time, not sure if it's related or not), but I'm still experiencing the BSOD. I left my computer on to download a game through Origin and when I came back a little over an hour later, it had reset after crashing (I got the notification after signing in). I started the download again, went to bed, and when I woke up, the computer had restarted again after a crash.

I've used WhoCrashed to analyze the crashes and it's calling out both the graphics driver and the ethernet driver as possible culprits. I have the latest driver available from the manufacturer's website for both.


My System SpecsSystem Spec
.
23 Jan 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Lately we have notices a good lot of BSOD issues with 14.12 omega driver installed.

Uninstall your installed latest version of the display driver.
Then clean up any possible leftover.
Then install version 14.9 WHQL only.
Late us know the result. Additional steps may be required depending on the situation.

EDIT: Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
At least, remove the "Killer Network Manager" from startup.
_______________________________________
Code:
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800f313160, fffff88003ef1dd8, fffff88003ef1630}

Probably caused by : atikmdag.sys ( atikmdag+cd160 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800f313160, The address that the exception occurred at
Arg3: fffff88003ef1dd8, Exception Record Address
Arg4: fffff88003ef1630, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+cd160
fffff880`0f313160 488b4130        mov     rax,qword ptr [rcx+30h]

EXCEPTION_RECORD:  fffff88003ef1dd8 -- (.exr 0xfffff88003ef1dd8)
ExceptionAddress: fffff8800f313160 (atikmdag+0x00000000000cd160)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000030
Attempt to read from address 0000000000000030

CONTEXT:  fffff88003ef1630 -- (.cxr 0xfffff88003ef1630;r)
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000002 rsi=fffff8a01206d198 rdi=0000000000000001
rip=fffff8800f313160 rsp=fffff88003ef2018 rbp=fffff8a01caba198
 r8=0000000000000003  r9=0000000000000008 r10=fffff80002e59000
r11=fffff88003fe9840 r12=fffff8a01caba010 r13=0000000000000000
r14=fffffa800ba74f01 r15=fffff8a01ca7a198
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
atikmdag+0xcd160:
fffff880`0f313160 488b4130        mov     rax,qword ptr [rcx+30h] ds:002b:00000000`00000030=????????????????
Last set context:
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000002 rsi=fffff8a01206d198 rdi=0000000000000001
rip=fffff8800f313160 rsp=fffff88003ef2018 rbp=fffff8a01caba198
 r8=0000000000000003  r9=0000000000000008 r10=fffff80002e59000
r11=fffff88003fe9840 r12=fffff8a01caba010 r13=0000000000000000
r14=fffffa800ba74f01 r15=fffff8a01ca7a198
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
atikmdag+0xcd160:
fffff880`0f313160 488b4130        mov     rax,qword ptr [rcx+30h] ds:002b:00000000`00000030=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000030

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003106100
GetUlongFromAddress: unable to read from fffff800031061c0
 0000000000000030 Nonpaged pool

FOLLOWUP_IP: 
atikmdag+cd160
fffff880`0f313160 488b4130        mov     rax,qword ptr [rcx+30h]

BUGCHECK_STR:  0x7E

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

LAST_CONTROL_TRANSFER:  from fffff8800f37c539 to fffff8800f313160

STACK_TEXT:  
fffff880`03ef2018 fffff880`0f37c539 : 00000000`00000000 fffff8a0`1caba198 00000000`00000000 fffff8a0`126ec198 : atikmdag+0xcd160
fffff880`03ef2020 00000000`00000000 : fffff8a0`1caba198 00000000`00000000 fffff8a0`126ec198 000000f4`10008000 : atikmdag+0x136539


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+cd160

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  546ea3c3

STACK_COMMAND:  .cxr 0xfffff88003ef1630 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_atikmdag+cd160

BUCKET_ID:  X64_0x7E_atikmdag+cd160

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x7e_atikmdag+cd160

FAILURE_ID_HASH:  {cad8ac66-9a19-b808-09ab-072337b957bb}

Followup: MachineOwner
---------

2: kd> lmvm atikmdag
start             end                 module name
fffff880`0f246000 fffff880`104ca000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Nov 21 08:00:27 2014 (546EA3C3)
    CheckSum:         0121F198
    ImageSize:        01284000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Code:
BugCheck 1000007E, {ffffffffc0000005, fffff80002e90bd0, fffff880033caea8, fffff880033ca700}

*** WARNING: Unable to verify timestamp for bflwfx64.sys
*** ERROR: Module load completed but symbols could not be loaded for bflwfx64.sys
Probably caused by : bflwfx64.sys ( bflwfx64+7898 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
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 New build error 0x0000007e possibly caused by downloading large files




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