BSOD playing WoW and when browsing youtube

icebus · 20 Jan 2015

I have had two, recent events in which my laptop's screen turns black, then rotates between white, red, blue, green, and a gradient of grey (may not be the exact colors, I didn't record them). The first time this happened, I had World of Warcraft and Firefox open. I remember I just opened a new youtube video, when my computer made a loud constant beeping noise (can't think of how to describe it any better). After a few seconds the screen went black, and then went into the loop that I described earlier. Once I turned the computer off (holding the power button) it took a few tries to successfully boot up, what I mean by this is that I would get stuck on an initial loading screen before the windows loading screen (the bottom left corner said push F2 for more options. I pushed F2 and it just said Loading... and stayed like that for 5 minutes before I restarted the computer again).

The computer was doing fine for about a week (I stopped running video games such as World of Warcraft and DotA:2. I have been playing Scrabble and Minecraft without any troubles). But earlier tonight, I experienced this crash yet again. I was working on a Lab report with MSWORD and was going to open a youtube video sent to me, when as soon as I opened the video, the same error occurred as before, with the screen going black then to the other colors. (There as no loud noise this time when the computer did this, may be because I had my volume turned off).

If you need any other information, I'd be more then willing to try to supply it.

Best regards,

Icebus

koolkat77 · 24 Jan 2015

Welcome to the forum.

STart by updating your ATI graphics driver.

Also follow this thread for reference: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Code:


Microsoft (R) Windows Debugger Version 6.3.9600.16384 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\YUSRA\Downloads\Icebus\SF_19-01-2015\011915-102289-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18700.amd64fre.win7sp1_gdr.141211-1742
Machine Name:
Kernel base = 0xfffff800`03467000 PsLoadedModuleList = 0xfffff800`036aa890
Debug session time: Tue Jan 20 11:24:24.697 2015 (UTC + 6:00)
System Uptime: 2 days 19:22:17.149
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
........................................................
Loading User Symbols
Loading unloaded module list
..............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80044e2010, fffff8800464202c, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+602c )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80044e2010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800464202c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+602c
fffff880`0464202c 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) x86fre

STACK_TEXT:  
fffff880`07abd308 fffff880`05ed0134 : 00000000`00000116 fffffa80`044e2010 fffff880`0464202c 00000000`00000000 : nt!KeBugCheckEx
fffff880`07abd310 fffff880`05ecfe3e : fffff880`0464202c fffffa80`044e2010 fffffa80`09d28970 fffffa80`08588410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`07abd350 fffff880`05f77f13 : fffffa80`044e2010 00000000`00000000 fffffa80`09d28970 fffffa80`08588410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`07abd380 fffff880`05fa5ed6 : fffffa80`ffffffff 00000000`00ed3a8a fffff880`07abd4d0 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`07abd460 fffff880`05f8bce9 : fffffa80`08c4e000 ffffffff`feced300 00000000`00000002 fffff880`07abd7d8 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`07abd4a0 fffff880`05f8ebe7 : 00000000`00019715 00000000`00000000 fffffa80`0a023620 fffff8a0`074bee00 : dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x1e9
fffff880`07abd5a0 fffff880`05f8d2d8 : fffff8a0`074bee00 00000000`00000000 fffffa80`08c4e000 fffff880`064b5400 : dxgmms1!VIDMM_GLOBAL::SetupForBuildPagingBuffer+0xd7
fffff880`07abd5e0 fffff880`05f8d22e : 00000000`00000000 00000000`00000001 fffffa80`08c4e000 fffff880`05f8bb56 : dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+0x34
fffff880`07abd770 fffff880`05f9677e : fffffa80`0857d9a0 00000000`00000001 00000000`00000001 fffff800`034d38f2 : dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegment+0x13e
fffff880`07abd7e0 fffff880`05f96527 : fffff8a0`074bee00 00000000`00001000 fffffa80`0857d9a0 fffff8a0`074bee00 : dxgmms1!VIDMM_APERTURE_SEGMENT::UnmapApertureRange+0x7a
fffff880`07abd830 fffff880`05f95ecb : fffff8a0`074bee00 fffffa80`08c4ec80 00000000`00000000 fffffa80`08c4ec80 : dxgmms1!VIDMM_APERTURE_SEGMENT::UnmapTemporaryResource+0x9b
fffff880`07abd890 fffff880`05f898a4 : fffffa80`08c4e000 fffffa80`08c4e000 fffffa80`08c4ec80 fffffa80`08c4e000 : dxgmms1!VIDMM_APERTURE_SEGMENT::ReleaseTemporaryResource+0xcf
fffff880`07abd8d0 fffff880`05f86257 : 00000000`c0000001 00000000`00000000 00000000`00000006 fffffa80`08c4e000 : dxgmms1!VIDMM_GLOBAL::EvictTemporaryAllocations+0xbc
fffff880`07abd910 fffff880`05fa07d9 : 00000000`00000000 fffff8a0`011b5750 fffffa80`00000002 fffffa80`09ba4590 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x69f
fffff880`07abdae0 fffff880`05fa0514 : fffff880`031d7f40 fffff880`05f9ff00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`07abdcd0 fffff880`05fa0012 : 00000000`00000000 fffffa80`08583d50 00000000`00000080 fffffa80`08588410 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`07abdd00 fffff800`0377a0ca : 00000000`fffffc32 fffffa80`08c45b50 fffffa80`041526f0 fffffa80`08c45b50 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`07abdd40 fffff800`034cebe6 : fffff880`031d3180 fffffa80`08c45b50 fffff880`031ddfc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`07abdd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+602c
fffff880`0464202c 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+602c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4bced5e6

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}

Followup: MachineOwner
---------

2: kd> lmvm atikmpag
start             end                 module name
fffff880`0463c000 fffff880`04670000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Apr 21 16:39:34 2010 (4BCED5E6)
    CheckSum:         0003B605
    ImageSize:        00034000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Clean boot

Troubleshoot Application Conflicts by Performing a Clean Startup

Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:

How to Change, Add, or Remove Startup Programs in Windows 7

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

Click on the
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow

Full tutorial here:

SFC /SCANNOW Command - System File Checker

Make scans with the following:

Kaspersky TDSSKiller

Anti-rootkit utility TDSSKiller

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Free Online Virus Scanner | ESET

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Check for heating issues using Speccy or HWMonitor.

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