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Windows 7: Random Reboots

20 Jan 2015   #1
sevenwaves

Windows 7 Home Premium 64bit.
 
 
Random Reboots

Random Reboots

Message after :

roblem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80003100440
BCP3: 0000000000000000
BCP4: FFFFFFFFFFFFFFFF
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\012015-5787-01.dmp
C:\Users\tog\AppData\Local\Temp\WER-18033-0.sysdata.xml
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My System SpecsSystem Spec
.
21 Jan 2015   #2
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Hi sevenwaves, Welcome to Sevenforums

Here is your dump information

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff880010051d1, fffff8800a3069a0, 0}

Probably caused by : fltmgr.sys ( Processing initial command '!analyze -v;r;kv;lmtn;lmtsmn;.bugcheck'
fltmgr!TreeUnlinkMulti+51 )

Followup: MachineOwner
---------

2: kd> !analyze -v;r;kv;lmtn;lmtsmn;.bugcheck
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880010051d1, Address of the instruction which caused the bugcheck
Arg3: fffff8800a3069a0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Code:
*** WARNING: Unable to verify timestamp for fltsrv.sys
*** ERROR: Module load completed but symbols could not be loaded for fltsrv.sys
 fltsrv+0x4eb9
Code:
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
 snapman+0x25c71
Code:
*** WARNING: Unable to verify timestamp for avgtpx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtpx64.sys
 avgtpx64+0xa660
System_service_exception usually points to Memory corruption but could also be because of drivers. Lets do a few things to see if we can get your install in order and remove all potential BSOD possibilities before we look at memory.

If you can, please remove or reinstall Acronis. It's possible that a driver or other issue with Acronis could be causing this. If you choose to remove it for now, use Revo Uninstaller that will be linked below this Acronis link (if you choose to update/reinstall)
Acronis
Acronis Customer Service & Support

Download Revo Uninstaller (When using Revo > Click Advanced Option > Select all and delete from both screens)
Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Remove AVG with Revo uninstaller. Download and install Microsoft Security Essentials (If you prefer something else, you can install it after we get your system stable and BSOD free)
Microsoft Security Essentials - Microsoft Windows

Remove IObit Uninstaller with Revo Uninstaller

If you have any Gigabyte crapware, remove that as well
My System SpecsSystem Spec
22 Jan 2015   #3
sevenwaves

Windows 7 Home Premium 64bit.
 
 

Gator

Thanks for your help. I just received a replacement for a defective drive dock. I will do a image before I proceed. I would need the trial RevoPro correct? I am reluctant to uninstall Acronis as getting the licenses correct was a project, maybe easier the second time though. Now one more note: Whilst awaiting a reply here I made note in another forum in which I had posted a related question regarding MSE that I had posted in this forum. After a day a respected forum member in that other forum offered assistance, as I had no response here ( I had not used the proper naming convention for the dump file and feared that was the problem) I accepted. The advice was very similar to what you have given me. (One difference was to use the AVG uninstall routine from the AVG site to uninstall AVG. )

I appreciate your help but feel I have already made a breach of etiquette by not removing my request from here after accepting help in another forum and offer to do now.
Respectfully
David
My System SpecsSystem Spec
.

22 Jan 2015   #4
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Quote   Quote: Originally Posted by sevenwaves View Post
Gator

Thanks for your help. I just received a replacement for a defective drive dock. I will do a image before I proceed. I would need the trial RevoPro correct? I am reluctant to uninstall Acronis as getting the licenses correct was a project, maybe easier the second time though. Now one more note: Whilst awaiting a reply here I made note in another forum in which I had posted a related question regarding MSE that I had posted in this forum. After a day a respected forum member in that other forum offered assistance, as I had no response here ( I had not used the proper naming convention for the dump file and feared that was the problem) I accepted. The advice was very similar to what you have given me. (One difference was to use the AVG uninstall routine from the AVG site to uninstall AVG. )

I appreciate your help but feel I have already made a breach of etiquette by not removing my request from here after accepting help in another forum and offer to do now.
Respectfully
David
I would just go for the free version of Revo. You can certainly remove AVG with the removal tool and it will do the same thing. I just happen to always use Revo, its very powerful.

Feel free to take the help on the other forum, if you need us we will be here.
My System SpecsSystem Spec
22 Jan 2015   #5
sevenwaves

Windows 7 Home Premium 64bit.
 
 

I also have always used Revo, I have heard for a 64 bit system the Pro version ws neededI will reinvestigate Thanks again
My System SpecsSystem Spec
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