Random Reboots


  1. Posts : 3
    Windows 7 Home Premium 64bit.
       #1

    Random Reboots


    Random Reboots

    Message after :

    roblem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: 1e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF80003100440
    BCP3: 0000000000000000
    BCP4: FFFFFFFFFFFFFFFF
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\012015-5787-01.dmp
    C:\Users\tog\AppData\Local\Temp\WER-18033-0.sysdata.xml
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    Last edited by sevenwaves; 20 Jan 2015 at 13:11.
      My Computer


  2. Posts : 1,810
    Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
       #2

    Hi sevenwaves, Welcome to Sevenforums

    Here is your dump information

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff880010051d1, fffff8800a3069a0, 0}
    
    Probably caused by : fltmgr.sys ( Processing initial command '!analyze -v;r;kv;lmtn;lmtsmn;.bugcheck'
    fltmgr!TreeUnlinkMulti+51 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v;r;kv;lmtn;lmtsmn;.bugcheck
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff880010051d1, Address of the instruction which caused the bugcheck
    Arg3: fffff8800a3069a0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    Code:
    *** WARNING: Unable to verify timestamp for fltsrv.sys
    *** ERROR: Module load completed but symbols could not be loaded for fltsrv.sys
     fltsrv+0x4eb9
    Code:
    *** WARNING: Unable to verify timestamp for snapman.sys
    *** ERROR: Module load completed but symbols could not be loaded for snapman.sys
     snapman+0x25c71
    Code:
    *** WARNING: Unable to verify timestamp for avgtpx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for avgtpx64.sys
     avgtpx64+0xa660
    System_service_exception usually points to Memory corruption but could also be because of drivers. Lets do a few things to see if we can get your install in order and remove all potential BSOD possibilities before we look at memory.

    If you can, please remove or reinstall Acronis. It's possible that a driver or other issue with Acronis could be causing this. If you choose to remove it for now, use Revo Uninstaller that will be linked below this Acronis link (if you choose to update/reinstall)
    Acronis
    Acronis Customer Service & Support

    Download Revo Uninstaller (When using Revo > Click Advanced Option > Select all and delete from both screens)
    Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

    Remove AVG with Revo uninstaller. Download and install Microsoft Security Essentials (If you prefer something else, you can install it after we get your system stable and BSOD free)
    Microsoft Security Essentials - Microsoft Windows

    Remove IObit Uninstaller with Revo Uninstaller

    If you have any Gigabyte crapware, remove that as well
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64bit.
    Thread Starter
       #3

    Gator

    Thanks for your help. I just received a replacement for a defective drive dock. I will do a image before I proceed. I would need the trial RevoPro correct? I am reluctant to uninstall Acronis as getting the licenses correct was a project, maybe easier the second time though. Now one more note: Whilst awaiting a reply here I made note in another forum in which I had posted a related question regarding MSE that I had posted in this forum. After a day a respected forum member in that other forum offered assistance, as I had no response here ( I had not used the proper naming convention for the dump file and feared that was the problem) I accepted. The advice was very similar to what you have given me. (One difference was to use the AVG uninstall routine from the AVG site to uninstall AVG. )

    I appreciate your help but feel I have already made a breach of etiquette by not removing my request from here after accepting help in another forum and offer to do now.
    Respectfully
    David
      My Computer


  4. Posts : 1,810
    Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
       #4

    sevenwaves said:
    Gator

    Thanks for your help. I just received a replacement for a defective drive dock. I will do a image before I proceed. I would need the trial RevoPro correct? I am reluctant to uninstall Acronis as getting the licenses correct was a project, maybe easier the second time though. Now one more note: Whilst awaiting a reply here I made note in another forum in which I had posted a related question regarding MSE that I had posted in this forum. After a day a respected forum member in that other forum offered assistance, as I had no response here ( I had not used the proper naming convention for the dump file and feared that was the problem) I accepted. The advice was very similar to what you have given me. (One difference was to use the AVG uninstall routine from the AVG site to uninstall AVG. )

    I appreciate your help but feel I have already made a breach of etiquette by not removing my request from here after accepting help in another forum and offer to do now.
    Respectfully
    David
    I would just go for the free version of Revo. You can certainly remove AVG with the removal tool and it will do the same thing. I just happen to always use Revo, its very powerful.

    Feel free to take the help on the other forum, if you need us we will be here.
      My Computer


  5. Posts : 3
    Windows 7 Home Premium 64bit.
    Thread Starter
       #5

    I also have always used Revo, I have heard for a 64 bit system the Pro version ws neededI will reinvestigate Thanks again
      My Computer


 

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