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Windows 7: Random Crashes:1.igdkmd64.sys+BBE1D 2.ntoskrnl.exe+70740

24 Jan 2015   #1
AntaCyp

Win7 64bit
 
 
Random Crashes:1.igdkmd64.sys+BBE1D 2.ntoskrnl.exe+70740

Hello . I had a problem with my laptop and send him back in service. They replace my motherboard and my new graphic card is gt730m(gt 640m is old one). Problems occurred after a short period of time, ramdom artifacts and crashes. 2 blue screens 5 min away one from another. Plz help


My System SpecsSystem Spec
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24 Jan 2015   #2
AntaCyp

Win7 64bit
 
 

update
My System SpecsSystem Spec
24 Jan 2015   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi AntaCyp.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats including BSODs.
Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Report us for any further BSOD after installing Service Pack 1.
____________________________________
Code:
BugCheck 3D, {fffff8800331b1d0, 0, 0, fffffa800b19ee40}

Probably caused by : ntkrnlmp.exe ( nt!KiInterruptDispatch+16c )

Followup: MachineOwner
---------
My System SpecsSystem Spec
.

25 Jan 2015   #4
AntaCyp

Win7 64bit
 
 

Hello.
It happend again. I did update my windows also. After switching to my integrated graphic procesor and with some artifacts, restart: BSOD . Plz tell me if it's a hardware or a soft issues. I still have guarantee for him and i could send him in service. Tnx!
My System SpecsSystem Spec
25 Jan 2015   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
OS Name    Microsoft Windows 7 Home Premium
Version    6.1.7600 Build 7600
As long as you dont install Service Pack 1, it is most probable that the BSODs will continue to happen.
My System SpecsSystem Spec
29 Jan 2015   #6
AntaCyp

Win7 64bit
 
 

Now I did it. There are no more problems. I hope this is what it was and I'll not get anymore BSODs. Thanks a lot!
My System SpecsSystem Spec
29 Jan 2015   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome.
My System SpecsSystem Spec
30 Jan 2015   #8
AntaCyp

Win7 64bit
 
 

Well... bad luck strikes again just before BSOD, artifacts was all over my screen. I really suspect that is a hardware issue.
My System SpecsSystem Spec
31 Jan 2015   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The integrated graphics is failing.
Code:
BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys

Probably caused by : igdkmd64.sys ( igdkmd64+36f31 )

Followup: MachineOwner
---------
Which is old enough.
Code:
    Image name: igdkmd64.sys
    Timestamp:        Tue Feb 28 14:25:17 2012 (4F4C9675)
Go to Acer's website and search for any possible driver update for your system, NC-V3-571G-736B1.

Let us know.
My System SpecsSystem Spec
31 Jan 2015   #10
AntaCyp

Win7 64bit
 
 

Meh...there was no new driver update. I'll send the laptop in service Monday. Hope it will replace the cpu and solve this annoying problem. Keep in touch
My System SpecsSystem Spec
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 Random Crashes:1.igdkmd64.sys+BBE1D 2.ntoskrnl.exe+70740




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