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Windows 7: Sudden BSOD, trojan and consistant comctl32.dll error

25 Jan 2015   #1
DaGrunt

Windows 7 Ultimate x64
 
 
Sudden BSOD, trojan and consistant comctl32.dll error

Hello,

before I start I'd like to mention that I moved apartments about 3 weeks ago. During the move I detached my hard drives and RAM from the case and carried them separately (I flew to the new city, the computer went well packed in a box on a truck). It's a possibility that something happened to the components, especially hard drives on the way. But this is the first time I get any problems at all with my computer after using it for 2 weeks.

So... the following happened on my desktop very recently:

I was working on my computer with several programs on. I decided I'll switch from speakers to headphones, I plug in my headphones as I've done several times before and a few seconds after plugging them in I got a BSOD. It's the first one I've had with this computer for almost 2 years now, or maybe longer. I can't recall the BSOD error anymore and didn't write it down (doh). I reboot the computer. I had to do some kind of repairt at startup, can't remember what it was called anymore, but Windows wouldn't start with the normal startup anymore. I notice that on startup several things are wrong:

1) There is no more sound. Windows on startup, video files, youtube with headphones or speakers neither produce any sound at all. From control panel -> system there seems to be nothing wrong with the audio drivers.

2) Most programs either work slowly, don't run normally or refuse to start at all.

3) My wireless internet USB-stick program stopped working. I had to re-install the drivers to be able to connect to internet again (I connect via wireless on my desktop).

4) Several errors on startup. Dropbox stopped working, something about the graphic cards driver for CATALYST stopped working (I don't get it anymore), and most importantly:



So first thing I do is run virus/spyware checks. After having a clean computer for close to year now I found some spyware that didnt seem too menacing and one trojan called win32.2urface.bho. with Spybot: Search and Destroy. I've never had it before. I've removed it now, rebooted the computer, done several more searches with Spybot and a few virus scanners and it hasn't come up on the search since. The comctl32.dll error still keeps persistant though.

-Can this virus still be affecting the system like this even though it doesn't come up on the search anymore?

After finding no more malicious software from my computer after several scans with various programs I opened cmd on admin mode and did "sfc /scannow". It said "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log in..."

When I search for "comctl32.dll" in the text file I find the following:



2015-01-25 15:01:52, Info CSI 00000446 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_a4d3b9377117c3df\comctl32.dll do not match actual file [l:24{12}]"comctl32.dll" :
Found: {l:20 b:I5a0ya+jT8KpKtDjAMxTvsid/os=} Expected: {l:20 b:ONm47W71KWtxLc5w2PbDPnicER4=}
Found: {l:32 b:UmoeiutH4mebWb4+0/k1CNGQx7A1RzumFhOPvix31BU=} Expected: {l:32 bdSNmzMYC95Q0vqbsH6VILe3eIw5s6q7SgauSxqsp1U=}
2015-01-25 15:01:52, Info CSI 00000447 [SR] Cannot repair member file [l:24{12}]"comctl32.dll" of Microsoft.Windows.Common-Controls, Version = 5.82.7601.18201, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, hash mismatch

2015-01-25 15:01:52, Info CSI 00000466 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_a4d3b9377117c3df\comctl32.dll do not match actual file [l:24{12}]"comctl32.dll" :
Found: {l:20 b:I5a0ya+jT8KpKtDjAMxTvsid/os=} Expected: {l:20 b:ONm47W71KWtxLc5w2PbDPnicER4=}
Found: {l:32 b:UmoeiutH4mebWb4+0/k1CNGQx7A1RzumFhOPvix31BU=} Expected: {l:32 bdSNmzMYC95Q0vqbsH6VILe3eIw5s6q7SgauSxqsp1U=}
2015-01-25 15:01:52, Info CSI 00000467 [SR] Cannot repair member file [l:24{12}]"comctl32.dll" of Microsoft.Windows.Common-Controls, Version = 5.82.7601.18201, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, hash mismatch

There are also several different errors in the file, for example:

2015-01-25 15:01:52, Info CSI 00000465 [SR] Could not reproject corrupted file [ml:520{260},l:76{38}]"\??\C:\Program Files\Internet Explorer"\[l:24{12}]"F12Tools.dll"; source file in store is also corrupted

The whole file is too massive to paste here so I'll paste it as attachment (just a .txt file, 970KB).

What should I do next? Re-installing windows would be a huge pain in the butt for me. I use Windows 7 Ultimate x64, I don't have a CD with it.


My System SpecsSystem Spec
.
25 Jan 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
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 Sudden BSOD, trojan and consistant comctl32.dll error




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