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Windows 7: BSOD while IDLE / Watching Videos, error: 0x00000124

31 Jan 2015   #1
brightblade81

Windows 7 Ultimate x64
 
 
BSOD while IDLE / Watching Videos, error: 0x00000124

This is a custom build pc(NOT overclocked) that occasionally BSOD every couple days with the same error. It NEVER BSOD when I'm playing games, it is always when I've left the PC alone for a long period of time or am watching a movie on Hulu(and haven't touched the keyboard for a while). I monitored the temps of the PC when running benchmarks and gaming, its not overheating. I've also un-installed some of the gigabyte motherboard software as I read it can cause this same error but that didn't help. I updated the BIOS to the latest version and the SSD already had the latest firmware. I've also tried disabling the computer sleep, didn't help. Thank you for taking the time to look at this.

Bug Check Code: 0x00000124
Parameter 1: 00000000`00000000
Parameter 2: fffffa80`0f7e2028
Parameter 3: 00000000`bf800000
Parameter 4: 00000000`00200401
Caused By Driver: ntoskrnl.exe
Caused by Address: ntoskrnl.exe+76e80


I've uploaded the 2 latest dmp files.

Computer specs(custom build):
Windows 7 Ultimate x64
CPU: I5-4690
Motherboard: Gigabyte GA-H97-Gaming 3
Video Card: XFX R9-280X-TDFD Radeon R9 280X 3GB
Memory: G.Skill Ripjaws X 16gb (2x8gb)
Hard Drives:
Kingston SSD 120gb sv300s37a (Windows installed on this one)
Western Digital Black 2TB
Fans/heatsink, NO water cooling

If you need any more information, let me know.


My System SpecsSystem Spec
.
03 Feb 2015   #2
SGT Oddball

 

0124 is a notoriously hard to track down hardware error, however your dumps point toward it being the CPU, I'd check your temperatures and maybe reseat and thermal paste your CPU before going any further.

Code:
Microsoft (R) Windows Debugger Version 6.3.9600.17298 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\John\AppData\Local\Temp\Temp1_brightblade-bsod-dump.zip\012615-5538-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18700.amd64fre.win7sp1_gdr.141211-1742
Machine Name:
Kernel base = 0xfffff800`03010000 PsLoadedModuleList = 0xfffff800`03253890
Debug session time: Mon Jan 26 08:50:36.831 2015 (UTC + 0:00)
System Uptime: 0 days 0:30:18.983
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
.......................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800f7e2028, bf800000, 200401}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800f7e2028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000200401, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  thermald.exe

CURRENT_IRQL:  f

ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre

STACK_TEXT:  
fffff800`00ba8a98 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x124_genuineintel_processor_mae

FAILURE_ID_HASH:  {addebe90-d04a-b9c9-a39c-2531fe75dd4e}

Followup: MachineOwner
---------
My System SpecsSystem Spec
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 BSOD while IDLE / Watching Videos, error: 0x00000124




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