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Windows 7: random BSOD twice a week

27 Jan 2015   #1
samlaics

Windows 7 Professional 64-bit
 
 
random BSOD twice a week

Hi,
I've been getting a blue screen twice a week for the last 2 weeks now, on Tue and Saturday.
I checked that Windows isn't scheduled to do anything at those times.
Normally, they occur at ~8pm, but today it happened twice at around 5pm.
I've checked Local Disk C (where Windows is installed) for errors already a couple of days ago (but it still crashed today.
I've attached a pic of the blue screen and the zip file with the dmp and other files.
Any help is appreciated. Thanks in advance.


My System SpecsSystem Spec
.
29 Jan 2015   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome.
Code:
Microsoft (R) Windows Debugger Version 6.3.9600.16384 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\YUSRA\Downloads\Compressed\SAMUEL-PC-01_27_15_170517_38\012715-19484-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18700.amd64fre.win7sp1_gdr.141211-1742
Machine Name:
Kernel base = 0xfffff800`0320d000 PsLoadedModuleList = 0xfffff800`03450890
Debug session time: Wed Jan 28 06:36:56.648 2015 (UTC + 6:00)
System Uptime: 0 days 1:58:59.663
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
................................................................
.....
Loading User Symbols
Loading unloaded module list
...............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 1, fffff8000328cf3f}

*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )

Followup: MachineOwner
---------
Caused by Norton. Please remove to test.

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability compared to other internet security software. Malwarebytes is a great combo to MSE. They are free and lightweight.

Also uninstall your existing Antivirus software before you install MSE.

Good and Free system security combination.

warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.



 Clean boot
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
My System SpecsSystem Spec
29 Jan 2015   #3
samlaics

Windows 7 Professional 64-bit
 
 

Thanks for replying.
I'll uninstall Norton and report back if I get any more crashes.
My System SpecsSystem Spec
.

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 random BSOD twice a week




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