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Windows 7: P5Q BSOD on Boot when installing Sound Driver on Win 7 X64

31 Jan 2015   #11
Misterfied

Win 7 X64
 
 

OK, well I did a system restore and Win 7 booted fine again.

I set up Driver verifier as per the instructions in the link, then rebooted and... got a BSOD! Similar to the one above i.e. STOP 0x7E. It's a nightmare.


My System SpecsSystem Spec
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31 Jan 2015   #12
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Everytime you get new BSOD's always re-run DM Log Collector and upload a fresh ZIP file.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
31 Jan 2015   #13
Misterfied

Win 7 X64
 
 

Here is the log collector file as requested. I had to do a system restore to get it to boot to the desktop, so no sound drivers have been installed of course.
My System SpecsSystem Spec
.

31 Jan 2015   #14
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

There aren't any .dmp file in your attachment. These are required to analyse the BSOD.

Follow these steps:

1. Configure Windows to create minidumps:
Dump Files - Configure Windows to Create on BSOD

2. Set the paging file on C: to be the same size as the physically installed RAM:
Virtual Memory Paging File - Change

3. Set the Windows Error Reporting service to MANUAL:
Services - Start or Disable



4. Run Driver Verifier as below:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
My System SpecsSystem Spec
31 Jan 2015   #15
Misterfied

Win 7 X64
 
 

You did read this thread from the beginning Golden?

I CANNOT run driver verifier to verify the offending driver because the driver is NOT INSTALLED!

If I install the sound driver it cause a BSOD on BOOT and I can't subsequently get into Windows to enable verifier other than if I do a system restore from the boot recovery tools which then removes the driver.

If I configure Windows to create minidumps, will the BOOT BSOD still create a minidump to analyse?
My System SpecsSystem Spec
31 Jan 2015   #16
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Driver Verifier has nothing to do with verifying the sound drivers. It stresses all the drivers to determine where weaknesses may lie, and forces a BSOD - its a quicker way of seeing where the issue lies.

You keep getting 0x7E BSOD's.......I need to see the accompanying .dmp file (usually stored in C:\Windows\Minidump). Do whatever you did to generate that BSOD, and then upload that .dmp files if it exists.
My System SpecsSystem Spec
31 Jan 2015   #17
Misterfied

Win 7 X64
 
 

OK I configured Win 7 to do minidumps, set the page file to 4096 MB, set Error Reporting service to manual, then restarted, all fine.

Set a restore point and installed the sound driver.

Restarted, got a BSOD on BOOT, then came here, but no Minidumps have been generated!

Remember the BSOD is on BOOT. Windows did not go to the desktop after installing the driver. Would that cause the minidump not to be generated?

Have I done something wrong?
My System SpecsSystem Spec
31 Jan 2015   #18
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by Misterfied View Post
Remember the BSOD is on BOOT. Windows did not go to the desktop after installing the driver. Would that cause the minidump not to be generated?
Not neccesarily. Restore back to the last restore point, reboot, run Driver Verifier. I want to confirm that the system is stable without the sound drivers, that there isn't anything else conflicting with the sound drivers, making the problem appear to be the sound drivers. Its unlikely, but in BSOD space with deal with factual observations, so lets get some.
My System SpecsSystem Spec
31 Jan 2015   #19
Misterfied

Win 7 X64
 
 

Thanks for helping Golden. I REALLY appreciate it. I've been at this nearly a week now!

OK, well I'm replying from Windows 7 now.

I've set another restore point and got verifier running but it asks to restart the computer. Of course when I do that, I get another BSOD on boot! LOL

Then what?
My System SpecsSystem Spec
31 Jan 2015   #20
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Do you recall the code? 0x7E?
My System SpecsSystem Spec
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 P5Q BSOD on Boot when installing Sound Driver on Win 7 X64




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