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Windows 7: BSOD every 30-40 minutes - APC_INDEX_MISMATCH

31 Jan 2015   #1
Michaelpren

Windows 7 Home Premium 64bit
 
 
BSOD every 30-40 minutes - APC_INDEX_MISMATCH

I've recently started to get a BSOD at extremely frequent intervals, and I'm not sure what the problem is. Report attached.


My System SpecsSystem Spec
.
01 Feb 2015   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome Michael now I am not that good at reading thee dump files yet but I do see some references to Windows updates and some that are related to recent software's you might have installed.

So can you remember if you have done any Windows updates that are related to new softwares?

If you can get into safe mode run these too
SFC /SCANNOW : Run in Command Prompt at Boot

Disk Check < use the /f and /r switches if needed.

Post back what you find and have done that you can remember.
My System SpecsSystem Spec
01 Feb 2015   #3
Michaelpren

Windows 7 Home Premium 64bit
 
 

Ran both chkdsk tests to no avail. The computer doesn't seem to stay active for long enough to make a recovery disk.

I haven't updated the computer recently, and I don't think I updated any programs around the time the screen started happening.
My System SpecsSystem Spec
.

01 Feb 2015   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok two things I would do and one is to follow this Troubleshooting Windows 7 Failure to Boot

and if necessary use this How to record Kaspersky Rescue Disk 10 to a USB device and boot a computer from it it means you will need to make a bootable stick or disk and set the BIOS to first boot to it it run independent of Windows and will scan everything from power up.

But do have a look at Greg's excellent tutorial for fixes first. If you don't for example have an installation disk it will tell you how to make an ISO disk from a legit source. As long as you have the activation code for the correct version then it can also be used for a clean install after pulling off data you need - see this for that.
Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
06 Feb 2015   #5
Michaelpren

Windows 7 Home Premium 64bit
 
 

Okay, so I made a Windows Recovery Disk using the computer, and restarted and set the BIOS to boot from disc first. However, instead of showing me a Windows screen, it goes to something called the ASUS Preload Wizard? This seems to want to reinstall or recover the entirety of Windows, and not repair the boot files. Any tips?
My System SpecsSystem Spec
08 Feb 2015   #6
Michaelpren

Windows 7 Home Premium 64bit
 
 

Does anyone have any ideas?
My System SpecsSystem Spec
08 Feb 2015   #7
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Michael if you set the boot order to the optical - first option then it should boot to that Kaspersky and I am guessing the problem is that Asus have got something on that machine that is overriding it, and I expect it is something to do with doing a factory restore on the machine. I had a similar thing happen with this new Asus laptop of mine.

My problem was the EUFI BIOS was set up to boot to the master boot record whatever I did and I had to change some of the BIOS settings especially the CMS as 7 is now considered a legacy OS?? before I could boot the 7 up.

Now just for your info this is how it should look if the Kaspersky boots up.
http://support.kaspersky.com/8092


Just as matter of interest is the machine laptop or desktop because you have listed it as a desktop down in the left hand corner and a Google shows me it is a laptop??

Some system specs would be handy too mate as this machine according to what I see comes with any one of the three "i" series intel CPU's and a dedicated graphics card.
System Info - See Your System Specs
My System SpecsSystem Spec
14 Feb 2015   #8
Michaelpren

Windows 7 Home Premium 64bit
 
 

It's a laptop. This model:

Notebooks & Ultrabooks - K55VM - ASUS

Except it's running Windows 7, and it has the 750GB HD i think. It also has 8gb of RAM.

And I'm not having trouble booting into 7, it's just a problem with getting to the actual Windows System Recovery screen instead of the ASUS System Restore screen. The ASUS screen does seem to override the Windows screen, and I'm not sure how to work around that in order to get to the Windows System Recovery menu.
My System SpecsSystem Spec
15 Feb 2015   #9
Laith

Windows 10 Professional x64
 
 

Now if you want i can take over this topic, ICIT2LOL.
The dump says that the kernel is causing it. Have you tried reinstalling windows?
My System SpecsSystem Spec
15 Feb 2015   #10
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by Laith View Post
Now if you want i can take over this topic, ICIT2LOL.
The dump says that the kernel is causing it. Have you tried reinstalling windows?
Well mate if the OP is not going to run that scan then go for it.
My System SpecsSystem Spec
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 BSOD every 30-40 minutes - APC_INDEX_MISMATCH




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