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Windows 7: Random BSOD multiple times, most recent 0x00000038

01 Feb 2015   #1
80Clubman

Windows 7 Professional 64bit
 
 
Random BSOD multiple times, most recent 0x00000038

I have had multiple BSOD, there is nothing that seems connected as they will even happen when the computer is idle. I have tried lots of things, driver updates, a windows hot fix, and a few other things. Looking for some help. I even broke down and took it to the local computer store and they couldn't figure out what was wrong. Although I don't think they put in too much effort. I have attached the dump files as i deleted none of them.


My System SpecsSystem Spec
.
01 Feb 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello, 80Clubman. I'll try to help, if I can. If you have any more information that may help us, I would appreciate having it. I have looked at the last 5 or 6 dump files and they all blame your graphics driver which is out of date.

Code:
fffff880`08d05308  fffff880`04965011Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0xad011
Code:
igdkmd64
start             end                 module name
fffff880`048b8000 fffff880`04dcf060   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Wed Nov 07 22:01:47 2012 (509B2EAB)
    CheckSum:         0052691E
    ImageSize:        00517060
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please update the driver. Your Motherboard's web site for your board is the best place. If you can't find one there, you can try http://downloadcenter.intel.com/Default.aspx

Try that and see if you have better results.
My System SpecsSystem Spec
04 Feb 2015   #3
80Clubman

Windows 7 Professional 64bit
 
 

I deleted the driver and did an got the latest version from the ASUS website for the motherboard. It went two days without issue, then today I got a BSOD again. Attached are the new files. I deleted the drive again and did a reboot today and checked to make sure the file in question was gone before I reloaded the new driver.
My System SpecsSystem Spec
.

04 Feb 2015   #4
80Clubman

Windows 7 Professional 64bit
 
 

Well this might be good, it crashed again this time with a different issue. Please see attached files.
My System SpecsSystem Spec
04 Feb 2015   #5
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

80Clubman, you had 2 today. Are you sure all of your Windows updates are installed? You may want to check update history and see how many failed updates you have, and also see if you can find an updated Network driver from your Motherboard's web site for your particular board.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {fffff28007c2be1a, 2, 0, fffff880043db788}
*** WARNING: Unable to verify timestamp for NisDrvWFP.sys
*** ERROR: Module load completed but symbols could not be loaded for NisDrvWFP.sys
Probably caused by : NisDrvWFP.sys ( NisDrvWFP+3788 )
That is the Microsoft Network Inspection System Driver

You also had another

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 50, {fffff87f8e68db94, 0, fffff88004ab3ecb, 5}
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Could not read faulting driver name
Probably caused by : igdkmd64.sys ( igdkmd64+28aecb )
Followup: MachineOwner
My System SpecsSystem Spec
04 Feb 2015   #6
80Clubman

Windows 7 Professional 64bit
 
 

I have attached screen shots of windows up date for failed and most recent. All the failed ones I am finding on the installed list. Attachment 348683Attachment 348684
My System SpecsSystem Spec
05 Feb 2015   #7
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

OK, as long as the failed ones, later installed. please run 'check for updates' and install any important and recommended updates.
. Keep checking until there are no more. Then open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
Please hold down the windows key and press R. You will get a run box, type msconfig in the run box and click run. In the Window that appears, please check the 'Startup' Tab. Please post a screenshot. Screenshots and Files - Upload and Post in Seven Forums

Please make sure your SSD Firmware is up to date.
My System SpecsSystem Spec
07 Feb 2015   #8
80Clubman

Windows 7 Professional 64bit
 
 

SFC said no integrity violations. Below is a screen shot of the msconfig startup tab. I am almost to the point of doing a fresh install. Although I don't want to I am wondering if that is my best course of action. Attachment 348952
My System SpecsSystem Spec
07 Feb 2015   #9
80Clubman

Windows 7 Professional 64bit
 
 

The "Onboard" Item is part of Western Digital's Smartware application.
My System SpecsSystem Spec
07 Feb 2015   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

The only thing needed in the startup tab is your anti virus. All of the other programs there will still be available when needed but I know of no reason to run programs unless they are needed at startup. It also helps avoid some driver conflicts.
My System SpecsSystem Spec
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