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Windows 7: BSOD issue

02 Feb 2015   #1
Pierrax

64 bits
 
 
BSOD issue

Hi guys,

Please excuse my poor language, I'm French

I have a BSOD issue, I guess it comes from the AMD graphic card but I'm not sure.
I followed the instructions and I've attached the ZIP from DM log collector.

Thanks for your help.

Pierrax


My System SpecsSystem Spec
.
02 Feb 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

No problem. My English is poor too, I am an Indian.

You are right that the BSODs were caused by some display malfunction. But all them took place with 14.12 Omega driver installed, which is problematic to cards below R7/R9 etc (as far as I have seen in a number of threads). So let us see the situation with another version of the display driver installed?

Uninstall your installed version of the display driver.
Then clean up any possible leftover.
Then install version 14.9 WHQL only.
Let us know how it goes. We may need to do some further troubleshooting depending on the situation.
____________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800532f130, fffff88003e42848, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+b848 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800532f130, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003e42848, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+b848
fffff880`03e42848 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:  
fffff880`023d4888 fffff880`10333134 : 00000000`00000116 fffffa80`0532f130 fffff880`03e42848 00000000`00000000 : nt!KeBugCheckEx
fffff880`023d4890 fffff880`10332e3e : fffff880`03e42848 fffffa80`0532f130 fffffa80`04a915f0 fffffa80`04670010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`023d48d0 fffff880`0f00ff13 : fffffa80`0532f130 00000000`00000000 fffffa80`04a915f0 fffffa80`04670010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`023d4900 fffff880`0f039cf1 : 00000000`ffffffff 00000000`00000581 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`023d49e0 fffff880`0f038437 : 00000000`00000102 00000000`00000001 00000000`00000581 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`023d4a10 fffff880`0f00b2d2 : ffffffff`ff676980 fffffa80`04670010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`023d4ab0 fffff880`0f037ff6 : 00000000`00000000 fffffa80`04d87860 00000000`00000080 fffffa80`04670010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`023d4bc0 fffff800`031270ca : 00000000`fffffc32 fffffa80`04b6a410 fffffa80`03ce29e0 fffffa80`04b6a410 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`023d4c00 fffff800`02e7bbe6 : fffff880`009e9180 fffffa80`04b6a410 fffff880`009f3fc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`023d4c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+b848
fffff880`03e42848 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+b848

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  546e9eb6

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}

Followup: MachineOwner
---------

2: kd> lmvm atikmpag
start             end                 module name
fffff880`03e37000 fffff880`03ecd000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Nov 21 07:38:54 2014 (546E9EB6)
    CheckSum:         00093077
    ImageSize:        00096000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
05 Feb 2015   #3
Pierrax

64 bits
 
 

Thanks for your reply car.
I've done the mods, I'll let you know the result.
My System SpecsSystem Spec
.

06 Feb 2015   #4
Pierrax

64 bits
 
 

Hmmm, that's better but I still get a BSOD after an error message "AMD driver not responding...".
What do you think about AMD solution : How to troubleshoot
A lot of work !

I've attached the new log file, hope it will help.

Thanks
My System SpecsSystem Spec
08 Feb 2015   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Pierrax View Post
Hmmm, that's better but I still get a BSOD after an error message "AMD driver not responding...".
Not a healthy situation at all. If this issue continues with multiple versions of the display driver, then it is not a driver issue, but the hardware is gradually failing to work.

Try one other driver version, as a test basis. I would suggest you an old one, 13.9 WHQL, because it was very stable at its own.
See how it goes. If the issue recurs, nothing, no guide will help you for long. Only a new card will be able to solve the issue in that case.
My System SpecsSystem Spec
Reply

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