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Windows 7: BSOD when I turn my computer off

05 Feb 2015   #1
stathis74

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD when I turn my computer off

Clould please someone help with this problem:


My System SpecsSystem Spec
.
05 Feb 2015   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome stathis now mate just as it says on the screen have you installed any new hardware or software recently? if it is hardware then check to see if it is installed (seated if a plug in) firmly. If it is software then what?

Now two things you have to do is give us some system specs mate as it is like working in the dark not knowing what is in the machine http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

and also download the dump files please they can get us to the seat of the problem - generally speaking however it does look like a driver problem from what I have researched.
http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
Please post back same.
My System SpecsSystem Spec
05 Feb 2015   #3
stathis74

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Is this information ok?
My System SpecsSystem Spec
.

05 Feb 2015   #4
stathis74

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Sorry, I'm trying to send the dump files....
My System SpecsSystem Spec
05 Feb 2015   #5
stathis74

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I hope this is ok
My System SpecsSystem Spec
05 Feb 2015   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

That's ok mate but I have to go offline for while but will get back soon the files are the ones we want.
My System SpecsSystem Spec
05 Feb 2015   #7
stathis74

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you very mach for your time.
My System SpecsSystem Spec
05 Feb 2015   #8
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Now I am not very experienced with this at the moment but I do see references to something amiss with the USB hubs. Now do you have a USB hub attached to the machine? Plus I am wondering if the drivers for the USB ports might need updating.

Now to make sure we are getting the right ones can you check under the machine for the PART NO see pic - it is of what is on my old Toshiba L550 it determines where the machine was made and whee it was made for - to get parts for if needed.
My System SpecsSystem Spec
06 Feb 2015   #9
stathis74

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yes, a mouse is always attached to the usb. Twice a day I use an external driver and a usb flash drive. The Part No is: PSPGSE – 0RG00FGE and the volts on the adaptor: DC 19V – 6.3A. I’ve checked with Advanced Drive Updater the drivers are updated.

I’ve notice that the message (pop up at the right corner), when the usb drive is ready to take it off is not appearing any more for almost a week now. BSOD when I turn off my computer, has started 3 weeks now and I had this problem for a week when I change my hard drive with a new one and made a format. After that was back to normal and when I’ve tried to update my drivers with software it started again.
My System SpecsSystem Spec
06 Feb 2015   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80081ea440, fffff80000b9a518, fffffa800a481410}

Probably caused by : usbhub.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa800a481410
Irp is active with 11 stacks 9 is current (= 0xfffffa800a481720)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa80085a8040 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\System32\Drivers\dvb7700all.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dvb7700all.sys
*** ERROR: Module load completed but symbols could not be loaded for dvb7700all.sys
 \Driver\DVB7700ALL
			Args: 00016600 00000001 00000004 00000005
 [ 16, 2]   0 e1 fffffa8003b1ce30 00000000 00000000-00000000    pending
	       \Driver\ksthunk
			Args: 00016600 00000001 00000004 00000005
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800a93be00    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm dvb7700all
start             end                 module name
fffff880`02661000 fffff880`02718000   dvb7700all T (no symbols)           
    Loaded symbol image file: dvb7700all.sys
    Image path: \SystemRoot\System32\Drivers\dvb7700all.sys
    Image name: dvb7700all.sys
    Timestamp:        Thu Jul 18 16:56:25 2013 (51E798A1)
    CheckSum:         000AED6F
    ImageSize:        000B7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The problem is the driver for the YUAN TV-tuner. This is an OEM provided driver from Toshiba. Check for an update here:
Support :: Toshiba :: Computers, Laptops/Notebooks, Tablets, Televisions, DVD and Blu-Ray Players, Camcorders, Storage, Accessories, and more

If none is available, you can try here:
Video Converter,HD Capture Card,HD H.264 Capture Card,Analog H.264 Capture Card,Industrial PC Video Card,IPC,Portable Capture | YUAN High-Tech

If no updated driver is available, then unfortunately the only other option is the replace the device with an alternate one.

Note   Note
Next time you post about BSOD's, follow the instructions at the top of the page so you post ALL the information required
My System SpecsSystem Spec
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 BSOD when I turn my computer off




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