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Windows 7: Frequent BSOD (mostly during sleep) ntoskrnl.exe+f2124

06 Feb 2015   #1
WendySFO

Windows 7 Home Premium 64 bit
 
 
Frequent BSOD (mostly during sleep) ntoskrnl.exe+f2124

Hello, Newbie here!

For the past few weeks I've been coming home to find my laptop has shut itself down. When I reboot it tells me it recovered from a blue screen.

I have not witnessed the blue screen while working--I only find it has shut down when I've been away. Fan seems to run a lot, but this might be normal. 3 year old HP Pavilion dm4 laptop running Windows 7 Home Premium 64 bit.

Attached is my error file from DM Log Collector.

Any help would be appreciated!

Wendy


My System SpecsSystem Spec
.
07 Feb 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffffa80413d5178, 2, 1, fffff80002cd0fe5}

*** WARNING: Unable to verify timestamp for npf.sys
*** ERROR: Module load completed but symbols could not be loaded for npf.sys
Probably caused by : npf.sys ( npf+2bb2 )

Followup: MachineOwner
---------

1: kd> lmvm npf
start             end                 module name
fffff880`05904000 fffff880`05910000   npf      T (no symbols)           
    Loaded symbol image file: npf.sys
    Image path: \??\C:\Windows\system32\drivers\npf.sys
    Image name: npf.sys
    Timestamp:        Sat Jun 26 02:20:58 2010 (4C24DE72)
    CheckSum:         00011844
    ImageSize:        0000C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The problem is common on systems using a NetGear router with outdated firmware.

See this thread for the solution:
Computer Crashed when I wasn't around it.
My System SpecsSystem Spec
07 Feb 2015   #3
WendySFO

Windows 7 Home Premium 64 bit
 
 

Ok, I do have a Netgear router, but my firmware seemed to be up to date. I downloaded the latest firmware file anyway, just to be safe, and am uploading it to the router. It appears to be the exact same version. I'll report back if this fixes it or not!

Update - after some more reading, I uninstalled Netgear Genie, too. Hoping these two things are the fix!

Thank you.
My System SpecsSystem Spec
.

07 Feb 2015   #4
WendySFO

Windows 7 Home Premium 64 bit
 
 

Seems to have worked-- the computer slept for several hours today and woke up just fine! Thank you for the assistance!
My System SpecsSystem Spec
07 Feb 2015   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

My System SpecsSystem Spec
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 Frequent BSOD (mostly during sleep) ntoskrnl.exe+f2124




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