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Windows 7: BSOD after installing windows 7 back

06 Feb 2015   #1
vitutus

Windows 7 Professional N 64bit
 
 
BSOD after installing windows 7 back

Hello, my laptop has started to BSOD. I think it happens randomly, but it seems like it might sometimes happen when moving the laptop (for example gently picking it up from the table). I'm not really sure about this though.

Some time ago I decided to re-install windows 8.1 on this laptop. However, because I couldn't find working GPU drivers (Acer didn't provide ones for win8.1 and AMD ones didn't work) for windows 8, I decided to install Windows 7 (which the laptop, bought ~5 years ago, came with originally). The drivers seem to be working better now (I can actually use the non-onboard GPU). However, as mentioned I'm getting the BSOD from time to time currently. The blue screen says error is something like BUG_USB_DEVICE or similar. I don't have anything plugged into the USB ports though.

Thanks in advance.


My System SpecsSystem Spec
.
06 Feb 2015   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello ad welcome vititus now you say just picking it up causes the BSOD? now a couple of things come to mind has the machine been dropped or hit quite hard with anything/
Ha it has anything spilt o it/ Plus looking at the ag of the machine you must have plugged a few things into the USB ports over that time and maybe the ports have become unsoldered to the board.

Just out of curiosity have you run these yet
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
http://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2
- in safe mode
My System SpecsSystem Spec
09 Feb 2015   #3
vitutus

Windows 7 Professional N 64bit
 
 

Quote   Quote: Originally Posted by ICIT2LOL View Post
Hello ad welcome vititus now you say just picking it up causes the BSOD? now a couple of things come to mind has the machine been dropped or hit quite hard with anything/
Ha it has anything spilt o it/ Plus looking at the ag of the machine you must have plugged a few things into the USB ports over that time and maybe the ports have become unsoldered to the board.

Just out of curiosity have you run these yet
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
http://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2
- in safe mode
I don't remember anything having spilled on the laptop, and I don't know how to check if the usb places are broken. I ran the disk check but it doesn't seem to have had any effect. Haven't ran the system file checker yet but I will when I have time.
My System SpecsSystem Spec
.

09 Feb 2015   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Well it does look like a USB problem. Do that SFC as soon as and also because you cannot see any damage to the ports doesn't mean the contacts (power + & - data + & -) have not worn or disturbed in a machine of that vintage.
So if you have used them a fair bit and most people have - do any feel "sloppy" in the fitting? and also the damage could be physical in that one or more have been "dry jointed" that is to say the solder attaching them to the board has cracked and does not conduct as should do.
Now the drivers are another kettle of fish I cannot find them for that machine because the stated model in your specs does not come up here.
So have a look at my little ditty and post back what more you can find re that machine.
Using HW Info
You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic.
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
FOR OTHER COMPONENTS
Open each + down into the component itself and then click on it - in the right hand side will appear all sorts of details including brands speeds and other essential info that device. See pics for example of the stuff we need to know about

PS Just use the lower part of the ditty
My System SpecsSystem Spec
11 Feb 2015   #5
vitutus

Windows 7 Professional N 64bit
 
 

I ran the SFC now but it said there's no error. Also I tried to plug a USB cable to each of my four USB ports, but they all connected the same (the port didn't feel loose when inserting), although I wouldn't wonder if there was something broken/loose internally in the ports. Also, I took a picture that shows the HW info and Device manager for the USB ports:
My System SpecsSystem Spec
11 Feb 2015   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok mate I still see driver problems for the USB and graphics though I am no expert. A search for that model is getting me nowhere so I cannot link driers or any such support so I might ask for some help if that is ok with you.
My System SpecsSystem Spec
11 Feb 2015   #7
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello Vitutus I have got some help from a mate on the forum who got me the site for the drivers and I suggest you update the drivers for the Intel graphics (it has switchable graphics - Intel to AMD ) first and then if that doesn't work we might look at updating the AMD one. Also update the chipset from this site too.
Download Drivers and Manuals | Acer Official Site

Now if you are not sure which graphics it is using then see my little ditty and use the bottom part "Other components". In my pic it will show you what you should look for and see. What I would like is for you to take a snip of the HW Info readout and post it back. You can do that using these either or.
Screenshots and Files - Upload and Post in Seven Forums or
How to Use the Snipping Tool in Vista < take the snip and then go to File > Save as (I put mine in Pictures (library) and you can attach that pic from there using the Manage attachments directly below your post. You then Browse to where the snip is kept and upload it
I find this way you get to saving it for good and you know where you can find it easily by giving it a name that you know well.
Using HW Info
You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic.
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
FOR OTHER COMPONENTS
Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.
My System SpecsSystem Spec
14 Feb 2015   #8
vitutus

Windows 7 Professional N 64bit
 
 

I think I already installed the drivers on the Acer page, but I went to the page and the Intel driver version was different than what I had. When installing, it said the driver (from Acer page) is older than what I already had, but I decided to try installing it anyway. It exited with some error (cannot register or something like that) so I don't know what condition it's currently in. Now when I right-click my desktop, the switchable graphics option doesn't appear. The computer still crashes if I try to move it not gently enough. Also I thought I might mention, sometimes the computer just freezes, so that the screen doesn't change but it's stuck, and other times it's the BSOD.

Anyway, here are the screenshots you asked for
My System SpecsSystem Spec
15 Feb 2015   #9
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok I might ask for some help here Vitutus as after re reading the whole thing with things going on in those dump files and you say just moving the machine provoking the problems it has got me wondering what this can be so hang on until someone get a better look at this for you.
My System SpecsSystem Spec
15 Feb 2015   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
fffff800`00b9b428  00000000`00000000
fffff800`00b9b430  fffff880`0651d170Unable to load image \SystemRoot\system32\DRIVERS\bcmwl664.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
 bcmwl664+0x20170
fffff800`00b9b438  fffff880`065216f4 bcmwl664+0x246f4
fffff800`00b9b440  00000000`00000000
.
   Loaded symbol image file: RTKVHD64.sys
    Image path: \SystemRoot\system32\drivers\RTKVHD64.sys
    Image name: RTKVHD64.sys
    Timestamp:        Mon Feb 22 19:56:08 2010 (4B824DB0)
    CheckSum:         0022ADCC
    ImageSize:        00228F80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Code:
Broadcom 802.11n Network Adapter
The OEM broadcom driver is outdated - try searching for a an update from Acer.

Code:
fffff800`00b9c658  fffffa80`059e3ae0
fffff800`00b9c660  fffffa80`05d7ee48
fffff800`00b9c668  fffff880`069296ecUnable to load image \SystemRoot\system32\drivers\RTKVHD64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
 RTKVHD64+0xd26ec
fffff800`00b9c670  fffffa80`05d7ee00
fffff800`00b9c678  fffffa80`054d12b8
.
    Loaded symbol image file: RTKVHD64.sys
    Image path: \SystemRoot\system32\drivers\RTKVHD64.sys
    Image name: RTKVHD64.sys
    Timestamp:        Mon Feb 22 19:56:08 2010 (4B824DB0)
    CheckSum:         0022ADCC
    ImageSize:        00228F80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update the old Realtek audio drivers:
Realtek

Code:
fffff800`00b9b490  fffffa80`068385c0
fffff800`00b9b498  fffff880`0410bc55*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
 aswSnx+0x4fc55
fffff800`00b9b4a0  fffff800`00b9bc00
Replace Avast with MSE - uninstall Avast first using this tool:
Avast Software Uninstall Utility Download
My System SpecsSystem Spec
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 BSOD after installing windows 7 back




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