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Windows 7: Computer has been freezing today and now I got a BSOD

07 Feb 2015   #1
Pamal91

Windows 7 Ultimate x64
 
 

My computer has decided to start freezing and spitting errors at me today...while trying to figure out what is going on, and restarting multiple times due to the computer freezing, I got the wonderful BSOD. Dumps are attached.


My System SpecsSystem Spec
.
07 Feb 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*** WARNING: Unable to verify timestamp for SYMEFA64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEFA64.SYS
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88008eaeecb, fffff8800ed7f408, fffff8800ed7ec60}

Probably caused by : SYMEFA64.SYS ( SYMEFA64+29ecb )

Followup: MachineOwner
---------
Uninstall Symantec/Norton. Install MSE. Monitor for further BSOD and advise.
My System SpecsSystem Spec
07 Feb 2015   #3
Pamal91

Windows 7 Ultimate x64
 
 

Never fully installed Norton, got a BSOD in the middle of installation. Just got another BSOD while running a full MSE scan.
My System SpecsSystem Spec
.

07 Feb 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Well parts of Norton are embedded in your system, as evidenced by the .dmp files.

Try using RevoUninstaller to remove any remnants.
My System SpecsSystem Spec
07 Feb 2015   #5
Pamal91

Windows 7 Ultimate x64
 
 

Ok, I'm pretty sure all traces of Norton are now gone...left a full MSE scan running over night and woke up to see that I got another BSOD. New .zip is attached. :/
My System SpecsSystem Spec
07 Feb 2015   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
Event[86821]:
  Log Name: System
  Source: Service Control Manager
  Date: 2015-02-07T10:51:29.510
  Event ID: 7000
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Pamaldeep-PC
  Description: 
The BCM42RLY service failed to start due to the following error: 
The system cannot find the file specified.
Your eventlog is riddled with the above errors. BCM42RLY is a Broadcom adapter driver. I recommend uninstalling, then reinstalling it.
My System SpecsSystem Spec
09 Feb 2015   #7
Pamal91

Windows 7 Ultimate x64
 
 

I decided to look into how to read minidump files and saw a lot of the BSOD were caused by my memory. So I ran MemTest86 and saw that one of my ram sticks was the problem. I took that out and now my computer is running fine. I also fixed the Broadcom error btw. Thanks for your help.
My System SpecsSystem Spec
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 Computer has been freezing today and now I got a BSOD




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