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Windows 7: BSOD while playing Diablo 3 or using other programs

07 Feb 2015   #1
Sinister986

Windows 7 Professional 64 bit
 
 
BSOD while playing Diablo 3 or using other programs

Hello everyone,

I have a cyberpower custom build that has been intermittently acting up for some time now. Random BSOD and crashes every 30 minutes or so. I have had it assessed at best buy/ tiger direct all with no apparent problems but the issues persist even after having done clean OS installs.

This is the most recent BSOD I have experienced but I get all sorts of them.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA800F2328C0
BCP3: FFFFFA800F232BA0
BCP4: FFFFF800035D4500
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\020715-4804-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-9188-0.sysdata.xml

Thanks in advance for the help guys!


My System SpecsSystem Spec
.
08 Feb 2015   #2
Sinister986

Windows 7 Professional 64 bit
 
 

Update: Now the crashes have extended into just about every program, even non-stressing events such as internet browsing or checking email.

Most recent BSOD:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA800F38FB30
BCP3: FFFFFA800F38FE10
BCP4: FFFFF8000357B500
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\020815-5382-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-8704-0.sysdata.xml

Please Help! Thanks
My System SpecsSystem Spec
09 Feb 2015   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forum.

This error is usually a hard drive or storage related.

Make sure the firmware for your SSD is up to date.

Code:
Microsoft (R) Windows Debugger Version 6.3.9600.16384 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\YUSRA\Downloads\Compressed\OWNER-PC-Sun_02_08_2015_155240_86\020815-5382-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18700.amd64fre.win7sp1_gdr.141211-1742
Machine Name:
Kernel base = 0xfffff800`03200000 PsLoadedModuleList = 0xfffff800`03443890
Debug session time: Mon Feb  9 02:48:21.515 2015 (UTC + 6:00)
System Uptime: 0 days 0:00:47.389
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
......................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa800f38fb30, fffffa800f38fe10, fffff8000357b500}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa800f38fb30, Terminating object
Arg3: fffffa800f38fe10, Process image file name
Arg4: fffff8000357b500, Explanatory message (ascii)

Debugging Details:
------------------

----- ETW minidump data unavailable-----

PROCESS_OBJECT: fffffa800f38fb30

IMAGE_NAME:  csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: csrss

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

BUGCHECK_STR:  0xF4_c0000005

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) x86fre

STACK_TEXT:  
fffff880`0b26de38 fffff800`03604142 : 00000000`000000f4 00000000`00000003 fffffa80`0f38fb30 fffffa80`0f38fe10 : nt!KeBugCheckEx
fffff880`0b26de40 fffff800`035af13b : ffffffff`ffffffff fffffa80`0de20b50 fffffa80`0f38fb30 fffffa80`0f38fb30 : nt!PspCatchCriticalBreak+0x92
fffff880`0b26de80 fffff800`0352f894 : ffffffff`ffffffff 00000000`00000001 fffffa80`0f38fb30 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17486
fffff880`0b26ded0 fffff800`03276113 : fffffa80`0f38fb30 fffff800`c0000005 fffffa80`0de20b50 00000000`00aa0680 : nt!NtTerminateProcess+0xf4
fffff880`0b26df50 fffff800`032726d0 : fffff800`032c1b0f fffff880`0b26ea38 fffff880`0b26e790 fffff880`0b26eae0 : nt!KiSystemServiceCopyEnd+0x13
fffff880`0b26e0e8 fffff800`032c1b0f : fffff880`0b26ea38 fffff880`0b26e790 fffff880`0b26eae0 00000000`00aa2190 : nt!KiServiceLinkage
fffff880`0b26e0f0 fffff800`03276502 : fffff880`0b26ea38 00000000`000713b8 fffff880`0b26eae0 00000000`00aa1c68 : nt! ?? ::FNODOBFM::`string'+0x488e4
fffff880`0b26e900 fffff800`0327507a : 00000000`00000001 00000000`00aa0d98 00000000`00000001 00000000`000713b8 : nt!KiExceptionDispatch+0xc2
fffff880`0b26eae0 00000000`76e98e5d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
00000000`00aa0da0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76e98e5d


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  X64_0xF4_c0000005_IMAGE_csrss.exe

BUCKET_ID:  X64_0xF4_c0000005_IMAGE_csrss.exe

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xf4_c0000005_image_csrss.exe

FAILURE_ID_HASH:  {92bd9bcd-069a-8a82-1b78-cb81a61ff626}

Followup: MachineOwner
---------
 Clean boot
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

 Hard Drive Diagnostics

  • Double click and open my computer.
  • Right click on desired drive and hit properties.
  • Click on tools tab and Check now.

Read complete instructions on the tutorial: Disk Check

Other Tests:
 

My System SpecsSystem Spec
.

09 Feb 2015   #4
Sinister986

Windows 7 Professional 64 bit
 
 
Still unstable

Firmware is up to date, and both the sfc /scannow and the disk check came back with no errors found. I also disabled all programs aside from my antivirus at startup.

However after rebooting the computer and just watching it for a minute with no action this blue screen occured:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA800F00EB30
BCP3: FFFFFA800F00EE10
BCP4: FFFFF8000358E500
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\020915-5101-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-8814-1.sysdata.xml

I even ran memtest86+ on the off chance it was memory related and no problems there either.

Thanks again
My System SpecsSystem Spec
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 BSOD while playing Diablo 3 or using other programs




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