Random, Infrequent BSOD

Golden · 11 Feb 2015

Mmmm.....let me research this a bit more please.

Golden · 15 Feb 2015

Sorry, I've had no luck. My only suggestion is to uninstall it - use an alternative mouse/keyboard and see if the problem persists.

NMania · 04 Mar 2015

I know it's been a while, but I finally managed to get my hands on a non-razer mouse. I swapped out the mouse/keyboard, uninstalled everything related to razer, and went ahead and ran the verifier again. It crashed within a few minutes with hidclass.sys listed as the cause. I've attached the dmp file that was created.

Golden · 08 Mar 2015

Code:

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck C9, {23b, fffff880073b0710, fffff9801fc10dc0, 0}

Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 )

Followup: MachineOwner
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Can you confirm that Windows is fully updated - be sure to check Optional Updates too.

Besides the mouse and keyboard, what other USB devices are attached to the system at the time of the crash?

NMania · 08 Mar 2015

Yes, Windows is fully up to date. I make it a habit to keep it updated.

The only other devices that are consistently plugged in are an external hard drive, a wireless headset (I had the blue screens well before I added both of these), and a wireless receiver for an Xbox 360 controller with drivers straight from Microsoft.

Golden · 08 Mar 2015

Please unplug the XBox controller, then run Driver Verifier again:

Please do the following:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode

NMania · 08 Mar 2015

I ran it with the receiver removed and got a blue screen right after logging in again. For good measure I also ran verifier a second time, with the other 2 devices unplugged, and got the same blue screen.

Golden · 08 Mar 2015

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23b, fffff8800882d710, fffff9801942edc0, 0}

Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 )

Followup: MachineOwner
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OK. Its most certainly a USB port driver problem. Can you check for updated drivers for any USB3.0 ports?

Also : are/have there been any Bluetooth devices installed to the system?

NMania · 09 Mar 2015

The most recent USB drivers on the manufacturers website are from early last year (before my last clean install of windows), but I went ahead and updated them to be safe and it's still crashing.

There aren't currently any Bluetooth devices on my system. I did try to add a USB dongle in the past, but I am fairly positive that I've re-installed since then.