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Windows 7: BSOD browsing Firefox

08 Feb 2015   #1
gullible1

Windows 7 Home Premium x64
 
 
BSOD browsing Firefox

First time user here. I have suspicions the memory use by Mozilla Firefox is triggering this blue screen crashing.

Attachment 349092


My System SpecsSystem Spec
.
09 Feb 2015   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forum.

Please check for updates on the Intel Graphic Driver. Also go through this guide: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Code:
Microsoft (R) Windows Debugger Version 6.3.9600.16384 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\YUSRA\Downloads\Compressed\HAL-08_02_2015_154725_74\020815-50497-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18700.amd64fre.win7sp1_gdr.141211-1742
Machine Name:
Kernel base = 0xfffff800`03214000 PsLoadedModuleList = 0xfffff800`03457890
Debug session time: Sun Feb  8 21:24:16.296 2015 (UTC + 6:00)
System Uptime: 0 days 0:43:09.218
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
...............................................................
Loading User Symbols
Loading unloaded module list
.........................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800e5e1010, fffff88006025950, 0, d}

Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+1d950 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800e5e1010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88006025950, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
igdkmd64+1d950
fffff880`06025950 4889542410      mov     qword ptr [rsp+10h],rdx

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) x86fre

STACK_TEXT:  
fffff880`07305888 fffff880`106ea134 : 00000000`00000116 fffffa80`0e5e1010 fffff880`06025950 00000000`00000000 : nt!KeBugCheckEx
fffff880`07305890 fffff880`106e9ebb : fffff880`06025950 fffffa80`0e5e1010 00000000`00000000 fffffa80`0a962010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`073058d0 fffff880`10791f13 : fffffa80`0e5e1010 00000000`00000000 00000000`00000000 fffffa80`0a962010 : dxgkrnl!TdrIsRecoveryRequired+0x21f
fffff880`07305900 fffff880`107bbd50 : fffffa80`00000000 00000000`00028798 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`073059e0 fffff880`107ba437 : 00000000`00000102 00000000`00000000 00000000`00028798 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0xd0
fffff880`07305a10 fffff880`1078d2d2 : ffffffff`ff676980 fffffa80`0a962010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`07305ab0 fffff880`107b9ff6 : 00000000`00000000 fffffa80`0b793730 00000000`00000080 fffffa80`0a962010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`07305bc0 fffff800`035270ca : 00000000`fffffc32 fffffa80`0a9aab50 fffffa80`057da040 fffffa80`0a9aab50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`07305c00 fffff800`0327bbe6 : fffff800`03404e80 fffffa80`0a9aab50 fffff800`03412cc0 00000000`ffffffff : nt!PspSystemThreadStartup+0x5a
fffff880`07305c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
igdkmd64+1d950
fffff880`06025950 4889542410      mov     qword ptr [rsp+10h],rdx

SYMBOL_NAME:  igdkmd64+1d950

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd64

IMAGE_NAME:  igdkmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ddb070c

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys

BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_igdkmd64.sys

FAILURE_ID_HASH:  {88759713-193a-fb8a-dab9-6846ea1a48f2}

Followup: MachineOwner
---------

4: kd> lmvm igdkmd64
start             end                 module name
fffff880`06008000 fffff880`06bb9180   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Tue May 24 07:17:00 2011 (4DDB070C)
    CheckSum:         00BB2D63
    ImageSize:        00BB1180
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 Clean boot
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
Make scans with the following:

Kaspersky TDSSKillerESET online scanner:
Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

 Hard Drive Diagnostics

  • Double click and open my computer.
  • Right click on desired drive and hit properties.
  • Click on tools tab and Check now.

Read complete instructions on the tutorial: Disk Check

Other Tests:
 

My System SpecsSystem Spec
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 BSOD browsing Firefox




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