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Windows 7: Bsod on shutdown

10 Feb 2015   #1
Toxictides00

Windows 7 64-bit
 
 
Bsod on shutdown

On a recent shutdown, My Pc had a Bsod. Additional info came back as
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8009BA8050
BCP3: FFFFF80000B9A3D8
BCP4: FFFFFA8007969160
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Attached file should be a zip from DM log collector, though it was created a bit after it happened. Not sure if that will make a difference.
Other than that I'm not really sure what to say


My System SpecsSystem Spec
.
10 Feb 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Can you remove the logitech USB device before shutting down, as a test, and see if it BSODs in the same way or not?
Code:
BugCheck 9F, {3, fffffa8009ba8050, fffff80000b9a3d8, fffffa8007969160}

Probably caused by : usbehci.sys

Followup: MachineOwner
---------
Code:
    Image name: lvrs64.sys
    Timestamp:        Wed Oct 07 13:57:59 2009 (4ACC510F)
Code:
    Image name: lvpopf64.sys
    Timestamp:        Wed Oct 07 13:57:20 2009 (4ACC50E8)
My System SpecsSystem Spec
10 Feb 2015   #3
Toxictides00

Windows 7 64-bit
 
 

I removed the device before shutdown, and there was no blue screen at all, So I guess for now this is solved? I'll try to monitor shutdowns over the next few days to see if anything happens, but I find it strange that that was the issue. I never disconnect it before I turn my Pc off, and haven't noticed anything. Thank you for your help Arc.
My System SpecsSystem Spec
.

10 Feb 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Actually the device and the driver thereto is too old. Search for any possible update in Logitech Support + Downloads .... apply the update if available. See how it goes.
My System SpecsSystem Spec
10 Feb 2015   #5
Toxictides00

Windows 7 64-bit
 
 

Checked for updates, and received a notification that I'm all ready up to date. Maybe The device isn't supported any longer? It is pretty old.
My System SpecsSystem Spec
10 Feb 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, that device is too old as I found. So there is a fair chance that it may continue to fail due to lack of a proper driver. In this situation, if possible, it would be the best to get a newer device that will have up-to-date drivers and ample opportunity to get up-to-date drivers in the future days.
My System SpecsSystem Spec
10 Feb 2015   #7
Toxictides00

Windows 7 64-bit
 
 

Okay, will do. I've ordered one and it should be on its way by tomorrow. I appreciate your help.
My System SpecsSystem Spec
11 Feb 2015   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I will hope that it stops now for good, but ..... let us know for any further BSOD.
My System SpecsSystem Spec
11 Feb 2015   #9
Toxictides00

Windows 7 64-bit
 
 

I will
My System SpecsSystem Spec
Reply

 Bsod on shutdown




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