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Windows 7: Random BSOD while surfing the internet

10 Feb 2015   #1
jreydomat

Windows 7 Professional x64
 
 
Random BSOD while surfing the internet

Hi I am having a random BSOD while surfing the internet. I have attached here the zip file of the dump.

Thanks in advance.


My System SpecsSystem Spec
.
13 Feb 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is a display failure. And you are using 340.52 display driver which is a bit old. Install the latest WHQL only, either 347.09 or 347.25.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    • Geforce Experience
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Go to Drivers - Download NVIDIA Drivers, Download 347.25 WHQL (or 347.09 WHQL). While installing, Select Custom (Advanced) install. In the next page, follow this settings:

That is, install the display driver and PhysX only.

When done, Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Take a screenshot of the furmark window before closing it. Upload the screenshot for us.

Let us know the results.
__________________________________
Code:
.................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800cb744e0, fffff8800fde5798, ffffffffc000000d, 3}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9a5798 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800cb744e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fde5798, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000000d, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+9a5798
fffff880`0fde5798 48ff25f94eedff  jmp     qword ptr [nvlddmkm+0x87a698 (fffff880`0fcba698)]

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:  
fffff880`0566f8d8 fffff880`1012b134 : 00000000`00000116 fffffa80`0cb744e0 fffff880`0fde5798 ffffffff`c000000d : nt!KeBugCheckEx
fffff880`0566f8e0 fffff880`100fe569 : fffff880`0fde5798 fffffa80`11709000 00000000`00000000 fffffa80`11708410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0566f920 fffff880`1012aee1 : fffffa80`0cb744e0 fffffa80`0cb744e0 fffffa80`0cb744e0 fffffa80`11708410 : dxgkrnl!DXGADAPTER::PrepareToReset+0x109
fffff880`0566f960 fffff880`04d07f13 : fffffa80`0cb744e0 00000000`00000000 fffffa80`11d886d0 fffffa80`11708410 : dxgkrnl!TdrIsRecoveryRequired+0x245
fffff880`0566f990 fffff880`04d35ed6 : fffffa80`ffffffff 00000000`0008d639 fffff880`0566faf0 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`0566fa70 fffff880`04d032aa : fffffa80`11708410 ffffffff`feced300 fffffa80`10614d50 00000000`00000000 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`0566fab0 fffff880`04d2fff6 : 00000000`00000000 fffffa80`10614d50 00000000`00000080 fffffa80`11708410 : dxgmms1!VidSchiScheduleCommandToRun+0x1b2
fffff880`0566fbc0 fffff800`0312e0ca : 00000000`0231cfd9 fffffa80`116e58b0 fffffa80`0c6e6890 fffffa80`116e58b0 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`0566fc00 fffff800`02e82be6 : fffff800`0300be80 fffffa80`116e58b0 fffff800`03019cc0 fffff880`035e5c20 : nt!PspSystemThreadStartup+0x5a
fffff880`0566fc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+9a5798
fffff880`0fde5798 48ff25f94eedff  jmp     qword ptr [nvlddmkm+0x87a698 (fffff880`0fcba698)]

SYMBOL_NAME:  nvlddmkm+9a5798

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53b4446a

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys

FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}

Followup: MachineOwner
---------

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f440000 fffff880`100ce000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Jul 02 23:12:02 2014 (53B4446A)
    CheckSum:         00C4C7C9
    ImageSize:        00C8E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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 Random BSOD while surfing the internet




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