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Windows 7: Random BSOD on Dell laptop from 5 days

12 Feb 2015   #1
AKvar

Windows 7 Professional x64
 
 
Random BSOD on Dell laptop from 5 days

I'm having an issue with my laptop, Dell Latitude E6420 where I keep getting random BSOD, mostly in every 3-4 hours. Sometimes the machine just freezes and needs restarting. I'm not sure what is causing the issues. Please find attached my DM Log Collector.
Any help would be greatly appreciated.

Thanks in advance


My System SpecsSystem Spec
.
13 Feb 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Can you roll back the display driver to an earlier version that worked good there?

Also, stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Take a screenshot of the furmark window before closing it. Upload the screenshot for us.

Let us know the results.
_____________________________
Code:
BugCheck 7F, {8, 80050031, 406f8, fffff880049085a7}

Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiProcessIsrCompletedPacket+11b )

Followup: MachineOwner
---------
My System SpecsSystem Spec
14 Feb 2015   #3
AKvar

Windows 7 Professional x64
 
 

Thank you for the help.

I've rolled back my display driver and did the stress test as mentioned.
Please find attached the screen shot.
My System SpecsSystem Spec
.

14 Feb 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

BTW, how long did you run furmark?
Attachment 349756
My System SpecsSystem Spec
14 Feb 2015   #5
AKvar

Windows 7 Professional x64
 
 

Oops, It seems that my screen shot got messed up.
Sorry about that.
Actually I ran the test for about 30 min.

PFA the screenshot of another test I ran
My System SpecsSystem Spec
15 Feb 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Nice!!

Now observe how it goes with the other version of the display driver. Inform us for any further BSOD.
My System SpecsSystem Spec
15 Feb 2015   #7
AKvar

Windows 7 Professional x64
 
 

The issue seem to be fixed, where there was no BSOD today.

Thanks a million for help
My System SpecsSystem Spec
15 Feb 2015   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Best of luck.
My System SpecsSystem Spec
17 Feb 2015   #9
AKvar

Windows 7 Professional x64
 
 

The issue started appearing again today
Attaching DM log. Please help!
My System SpecsSystem Spec
17 Feb 2015   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
BugCheck 7F, {8, 80050031, 406f8, fffff880047216e0}

*** WARNING: Unable to verify timestamp for nvkflt.sys
*** ERROR: Module load completed but symbols could not be loaded for nvkflt.sys
Probably caused by : nvkflt.sys ( nvkflt+3a6e0 )

Followup: MachineOwner
---------
You probably dont need this driver, as most of us dont. It is some bundled program of nvidia. Comes from the express install.
Download the latest version of the display driver at first. Drivers - Download NVIDIA Drivers .... then follow this process....
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    • GeForce Experience
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Go to Drivers - Download NVIDIA Drivers, Download the latest WHQL (as you have done it already, skip this part). While installing, Select Custom (Advanced) install. In the next page, follow this settings:

In short, dont install anything other than the display driver and the PhysX.

Then give it a time. See how it goes. Let us know.
My System SpecsSystem Spec
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 Random BSOD on Dell laptop from 5 days




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