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Windows 7: please help blue screen of death

13 Feb 2015   #1
andrewpham

win10
 
 
please help blue screen of death

thank you so much


My System SpecsSystem Spec
.
13 Feb 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi andrewpham.

Update the display driver from Download Drivers and then let us know how it goes. Further actions may be needed depending on the situation.
_________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {85e95008, 93967cec, c0000001, 3}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+5cec )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 85e95008, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 93967cec, The pointer into responsible device driver module (e.g. owner tag).
Arg3: c0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000003, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+5cec
93967cec 8bff            mov     edi,edi

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:  
8d1079cc 94c9cfb3 00000116 85e95008 93967cec nt!KeBugCheckEx+0x1e
8d1079f0 94c91d94 93967cec c0000001 00000003 dxgkrnl!TdrBugcheckOnTimeout+0x8d
8d107a24 94c91a33 85e95008 85e95008 8bc0107e dxgkrnl!DXGADAPTER::PrepareToReset+0xf1
8d107a40 94cce92c 00000000 00000000 8d107b04 dxgkrnl!TdrIsRecoveryRequired+0x14e
8d107ab8 94cf5d55 fffffcfb 0002b857 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
8d107ae4 94cf8f58 897cd788 8d107b04 00000102 dxgmms1!VidSchWaitForCompletionEvent+0x16f
8d107b64 94cf965b 897d2000 85c67a70 897d33f0 dxgmms1!VidSchiWaitForCompletePreemption+0x54
8d107bdc 94cf9fd1 897cd788 00000001 85c67a70 dxgmms1!VidSchiSendToExecutionQueueWithWait+0x10f
8d107d18 94cfa279 00c67a70 85c7e268 8d107d3c dxgmms1!VidSchiSubmitRenderCommand+0x809
8d107d28 94cfa516 85c67a70 82e88b89 897cd788 dxgmms1!VidSchiSubmitQueueCommand+0x61
8d107d3c 94cfa5bd 897cd788 00000000 88c0fa48 dxgmms1!VidSchiRun_PriorityTable+0x24
8d107d50 8305bfdf 897cd788 a029d784 00000000 dxgmms1!VidSchiWorkerThread+0x7f
8d107d90 82f02699 94cfa53e 897cd788 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+5cec
93967cec 8bff            mov     edi,edi

SYMBOL_NAME:  atikmpag+5cec

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dae3541

FAILURE_BUCKET_ID:  0x116_IMAGE_atikmpag.sys

BUCKET_ID:  0x116_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {e300aa8c-6915-3f37-7957-d2e4fc30a6fd}

Followup: MachineOwner
---------

4: kd> lmvm atikmpag
start    end        module name
93962000 939a2000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Apr 20 06:52:09 2011 (4DAE3541)
    CheckSum:         00049D1B
    ImageSize:        00040000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
14 Feb 2015   #3
andrewpham

win10
 
 

thank you so much
My System SpecsSystem Spec
.

14 Feb 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome. Let us know for any further BSOD.
My System SpecsSystem Spec
Reply

 please help blue screen of death




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