BSOD almost every day with USB_BUG_CODE


  1. jfritz99
    Posts : 2
    Windows 7 pro 64 bit
       New #1

    BSOD almost every day with USB_BUG_CODE


    I've been trying to find a thread for my issue but haven't found anything specific. I have a customer who is getting the BSOD everyday forcing a restart and they are freaking out. I cannot pinpoint the issue and microsoft tech support wanted me to reformat the harddrive which on a friday (the 13th) is not something I want to do right now. I attached the dmp file hoping someone could help me figure out what the issue is. I have updated all the drivers and even installed all windows updates and the issue still occurs. Seems to occur in the morning around 3:00 AM.

    The computer is a Dell Precision T3610, Windows 7 Pro 64 bit.

    Thanks in advance for the help.
      My Computer
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  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #2

    Click on button below ....

    It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
    Screenshots and Files - Upload and Post in Seven Forums

    Also (based on your description), upload the list of all the third party drivers Using NirSoft DriverView :

    • Download and execute Driverview
    • View > Hide Microsoft Drivers
    • Edit > Select all
    • File > Save Selected Items
    • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
    • Zip the .txt file and upload it.
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  4. jfritz99
    Posts : 2
    Windows 7 pro 64 bit
    Thread Starter
       New #3

    So since the computer was only 2 months old we had Dell pro support. I called them and they had me uninstall and reinstall all of the USB drivers in the system. For now this has solved the issue. Arc thanks for the quick response!
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  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #4

    Wise decision, but still keep in touch, it might be needed. :)
      My Computer
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