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Windows 7: BSOD upon Restarting or Shutting Down

13 Feb 2015   #1
Yogaduane

Windows 7 Home Premium 64 bit
 
 
BSOD upon Restarting or Shutting Down

Get BSOD when restarting or shutting down. System asks to force closure of file holding up shutdown. Windows Task Manager shows no application running. BSOD appears when I force closure. The only new thing I done recently is install VirtualBox and try to run Windows 10 Technical Preview as a virtual machine. I was not successful so I uninstalled VirtualBox.


My System SpecsSystem Spec
.
18 Feb 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
BugCheck A, {1, 2, 1, fffff80003498b46}

Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ac )

Followup: MachineOwner
---------
Hi Yogaduane.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus. You may keep Fences there, too.
  5. Apply > OK
  6. Accept then restart.
Then Upload the list of all the third party drivers Using NirSoft DriverView :
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
We need to see that file in this case.
My System SpecsSystem Spec
19 Feb 2015   #3
Yogaduane

Windows 7 Home Premium 64 bit
 
 
List of Drivers

Attached is the requested list of drivers. I didn't zip the file because it was so small.
Duane
My System SpecsSystem Spec
.

20 Feb 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You need to update your Asmedia USB3 drivers.
Code:
Description       : ASMEDIA XHCI Host Controller Driver
Version           : 1.14.1.0
Company           : ASMedia Technology Inc
Product Name      : 
Modified Date     : 9/14/2011 5:05:34 PM
Created Date      : 9/14/2011 5:05:34 PM
But Motherboards - P8Z68-V PRO - ASUS does not have any update with them. Try any other source.

Also Uninstall all the ASUS bloatware you have installed, including ASUS Ai Charger. That is a must. I'd recommend you to Clean Up Factory Bloatware, with a special reference to Point #13
Quote:
13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.
Let us know the results.

If the BSOD continues to occur even after removing ASUS Ai Charger and you cannot get an update to the Asmedia USB3, you may opt for a BIOS update. You have one update available, Version 3603(Only for Win7 & Win8). But BIOS updates are always risky. If you dont have any prior experience with BIOS updates, better you take the assistance of any technician to get it done.
My System SpecsSystem Spec
20 Feb 2015   #5
Yogaduane

Windows 7 Home Premium 64 bit
 
 

I updated the bios to version 3603, removed ASUS Ai Charger from startup, updated the ASMedia XHCI Controller drivers from ver 1.14.1.0 date 9/14/11 to 1.16.12.0 dated 8/16/13. I found the updated driver in the support section for a different ASUS motherboard. Still getting BSOD's on restart or shutdown. Attached are the BlueScreenView and WhoCrashed printouts. I am an experience user. I have been playing with windows computers since the original IBM PC. About 5 years ago I started building my own machines.
My System SpecsSystem Spec
21 Feb 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Please attach only the DM log collector output. Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
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 BSOD upon Restarting or Shutting Down




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