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Windows 7: BSOD when shutting down computer.

14 Feb 2015   #1
TachyonAeon

Windows 7 Home Premium
 
 
BSOD when shutting down computer.

021415-10405-01.dmp
2/14/2015 1:01:52 AM
BUGCODE_USB_DRIVER
0x000000fe
00000000`00000008
00000000`00000006
00000000`00000006 f
ffffa80`0daf2000
usbhub.sys
usbhub.sys+12a5c
x64
ntoskrnl.exe+74ec0
C:\Windows\Minidump\021415-10405-01.dmp 8 15 7601 400,184 2/14/2015 1:03:30 AM



tried sending u dump file but changed the extension to txt...so it would go through


My System SpecsSystem Spec
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14 Feb 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Click on button below ....

It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
14 Feb 2015   #3
TachyonAeon

Windows 7 Home Premium
 
 

Thanks for the help Arc and here you go
My System SpecsSystem Spec
.

15 Feb 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is a BUGCODE_USB_DRIVER.
Code:
BugCheck FE, {8, 6, 6, fffffa800daf2000}
Some of yourUSB device/driver is causing the issue, but the exact one is not pointed out in the crash dump. Let us check the possibilities there?

Upload the list of all the third party drivers Using NirSoft DriverView :
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
My System SpecsSystem Spec
15 Feb 2015   #5
TachyonAeon

Windows 7 Home Premium
 
 

Here you go =) FYI it has not BSOD since but I am pretty sure it's a matter of time. Appreciate the easy instructions as well!

Oh one more thing! I was having trouble before and it was razmpk,or something named almost like that, dealing with my razer mouse but I thought it was just that I did not have enough power(before i found out about the razer). So I sent for a usb hub and it was ok for a while but maybe something affected this. I don't know but figured I would let you know if it helps at all.
My System SpecsSystem Spec
15 Feb 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I see two suspect devices there, Logitech HD Pro Webcam C920 and Elgato Game Capture HD60. The Elgato one is having a nwe driver, but the driver to the Logitech one is too old.
Code:
Product Name      : Logitech Webcam Software
Modified Date     : 12/15/2011 5:15:42 AM
Created Date      : 12/15/2011 5:15:42 AM
There is an update to it (though the update is also of an old date). HD Pro Webcam C920 - Logitech Support
  • Software Version: 2.51.828.0
  • Post Date: 8-OCT-2012
Apply it, and then see how it goes.

Let us know.
My System SpecsSystem Spec
15 Feb 2015   #7
TachyonAeon

Windows 7 Home Premium
 
 

Ok I did it so we shall see how it goes but I will let you know. I appreciate the help greatly! Thanks Arc
My System SpecsSystem Spec
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 BSOD when shutting down computer.




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