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Windows 7: Blue Screen Memory Dump Error

06 Nov 2009   #1

Windows 7 Home Premium 64bit
 
 
Blue Screen Memory Dump Error

I’m hoping someone can help me here, I’m having some issues with my brand new computer since doing a windows 7 update. The machine orginally came with Windows Vista Premium Home addition & 4G of Ram , Right of the box I decided to upgrade the ram to 8G and and do the windows 7 upgrade.

Immediately after doing the windows 7 Upgrade I started getting the blue screen and memory dump errors along with the failed update 604 errors. I called Microsoft and they told me that I had take 4G out of the machine because they were finding that machines with more than 4G of ram when they ran the Windows 7 Upgrade was a problem. After hours on the phone with Microsoft and no resolution in site, and trying everything they said, the system had just gotten worse, it wouldn’t but up and was getting an error message that there was probably something wrong with recently installed hardware or software. I called the PC Manufacture Tech Support and they told me to take out the 4G I had put in the machine and put the orginal 4G it came with back in. I did that and volia the computer booted. At that point they had me reinstall Vista Home Premium 64bit and then once that was reinstalled had me do the Windows 7 Upgrade. I ran the machine like that for several hours and it worked beatuifully with no problems at all.

I then decided to try putting the other memory back in, thinking perhaps I hadn’t had it seated right or something. Once I put the 8G of Corsair memory back into the machine which is 4 x2G it instantly starts getting the blue screen memory dumps again. But I’m wondering if there is actually something wrong with the memory or if it is something else.


This is the message I get from Windows on reboot:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8000287D105
BCP3: 0000000000000000
BCP4: FFFFFFFFFFFFFFFF
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\110609-22947-01.dmp
C:\Users\Pandora\AppData\Local\Temp\WER-41121-0.sysdata.xml

I have the Minidump file and another from an hour before when it did the exact same bluescreen error but I don’t know how to open them or attach them. If someone can tell me how do to that any help would be greatly appreciated. I’m a pretty computer savey girl but this is way beyond my means, please don’t be afraid to talk to me like I am 5-years-old and give me detailed step by step instructions, I sure won’t be offended.

My System SpecsSystem Spec
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06 Nov 2009   #2

Windows 7 Home Premium 64bit
 
 

I figured out how to attach the minidump files while I was waiting for my post to get approved! Here they are.
My System SpecsSystem Spec
06 Nov 2009   #3

Windows 7 Home Premium 64bit
 
 

Just as another note. I also ran mdsched.exe and let it do a complete check on the memory and it found nothing.
My System SpecsSystem Spec
.


06 Nov 2009   #4

Win7x64
 
 

Quote   Quote: Originally Posted by hispandora View Post
I called Microsoft and they told me that I had take 4G out of the machine because they were finding that machines with more than 4G of ram when they ran the Windows 7 Upgrade was a problem.
Sounds like variant "D" of tip #47 from "101 Practical Ways To Get Them Off Your Phone So You Can Get Back To The Office Game Of Quake". It's a classic tome among people who do IT support.

Quote   Quote: Originally Posted by hispandora View Post
Once I put the 8G of Corsair memory back into the machine which is 4 x2G it instantly starts getting the blue screen memory dumps again.
That is the crux of the matter. The new memory is either faulty or mismatched with respect to the original 2x2GB sticks. In fact, Corsair are notorious for varying timings even among batches of supposedly identical RAM products. It's not at all uncommon to go back to get "the other 4GB I was going to buy", only to discover that the same part number is now 5-5-5-18 instead of 5-5-5-12, or worse.

The fact that a few passes with a memory diagnostics utility didn't find anything obvious is unfortunately not a guarantee. You might wish to test what happens with the new 2 sticks instead of the old RAM. My guess is that you'll probably find that either set is OK by itself, but when you combine them both for 8GB in total the machine starts crashing.

If that's the case, it may be necessary to tinker with timings and voltages if you're to have any chance of reasonably using all 8GB.

Your minidumps are entirely suggestive of memory unreliability.

Quote   Quote: Originally Posted by hispandora View Post
Last edited by hispandora; 1 Hour Ago at 10:48 PM.. Reason: I'm a girl! I'm OCD and my post didn't look pretty!
I'm also a girl on most web forums when I need to ensure I get results. A credible but somewhat risque avatar goes a long way too
My System SpecsSystem Spec
06 Nov 2009   #5

Windows 7 Home Premium 64bit
 
 

HaHa! You are funny, I'm a girl when it is unfortunate for me too. However I didn't know when I wrote that, that it would be readable. I thought it was asking me why I was editing my post for moderation purposes, had no clue it was actually going to post it.

Iím just going to return this 8G of Corsair and go when another brand and hope that solves the problem. Thank you for letting me know that it is indeed probably a memory issue. It was one of those things where you think, if it walks like a duck and quacks like a duck, it must be a duck. Then you sort of turn your head to the side and go, well is it really a duck though? It is easy to second guess yourself when you arenít super duper computer savvy. Ok Iím going to get dressed and run off to Fryís!
My System SpecsSystem Spec
06 Nov 2009   #6

Windows 7 Home Premium 64bit
 
 

Okay so I went and got 8GB of Patriot DDR3 PC3-10666 1333Mhz Viper II Sector 5 memory which came in 4GB kits as 2x2GB - Crossing my fingers that Patriot is a bit more sturdy and reliable than Corsair in this computer. I'd love to have no more blue screens - that would be amazing.
My System SpecsSystem Spec
06 Nov 2009   #7

7 Home Premium
 
 

Maybe burn a Memtest86 disc and let it run overnight?
My System SpecsSystem Spec
06 Nov 2009   #8

Windows 7 Home Premium 64bit
 
 

I'm not familar with Memtest86 what is that excactly? What does it do? I'm a bit perplexed as I just got my first "Unrecoverable Error" - though it didn't actually blue screen.
My System SpecsSystem Spec
06 Nov 2009   #9

7 Home Premium
 
 

You download the memtest86 iso file and burn it to a cd, then you boot from the cd. It throws a bunch of data at your RAM and tests for errors. Lotta people use it when they are overclocking to test if the new voltages are stable, but it works well for troubleshooting bad memory as well.

You can check it out here:

Memtest86+ - Advanced Memory Diagnostic Tool
My System SpecsSystem Spec
06 Nov 2009   #10

Windows 7 Home Premium 64bit
 
 

And where would I find the the memtest86 iso file? Will it give me some sort of report that I could post here for you guys to tell me if its ok or not? And if there is something wrong with the frequency or something is there a way to correct that?
My System SpecsSystem Spec
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