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Windows 7: Bad_Pool_Header

14 Feb 2015   #1
chains747

Windows 7 32 but
 
 
Bad_Pool_Header

My Toshiba L450 laptop reboots every 3 or 4 hours. I get the bsod with bad pool header. It restarts & everything is fine until the next bad pool header error. It has been doing this for a few weeks now. I have attached my log file. Any help is appreciated. Thanks


My System SpecsSystem Spec
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14 Feb 2015   #2
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

That's a bad one because it can be anything. Here are some troubleshooting tips:

How to troubleshoot "Bad Pool Header" Windows errors ? :: SG FAQ
My System SpecsSystem Spec
08 Mar 2015   #3
chains747

Windows 7 32 but
 
 
more info

Here is more information on the error that I am receiving:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105
Additional information about the problem:
BCCode: 19
BCP1: 00000022
BCP2: 00000000
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
My System SpecsSystem Spec
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08 Mar 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Your first ZIP file attachment was empty. Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
08 Mar 2015   #5
chains747

Windows 7 32 but
 
 
Logs

Thanks
Here are my logs attached
My System SpecsSystem Spec
08 Mar 2015   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Wayne, a 22kb ZIP file is always empty.

When you run the tool, are you getting any feedback from it? is it creating other ZIP files on your desktop?
My System SpecsSystem Spec
09 Mar 2015   #7
chains747

Windows 7 32 but
 
 
Logs

Sorry about that. This file looks better.
My System SpecsSystem Spec
12 Mar 2015   #8
chains747

Windows 7 32 but
 
 
DMP files

I have attached my logs. Can somebody tell me how to open/decipher these?
Thanks
My System SpecsSystem Spec
13 Mar 2015   #9
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Re-run the Dm Log Collector application and generate a new ZIP file. This time do NOT remove any files from it! A ZIP file full of .dmp files only is as useless as an ashtray on a motorbike. There is is a reason we ask for the other files - they are needed to investigate the problem fully.
My System SpecsSystem Spec
13 Mar 2015   #10
chains747

Windows 7 32 but
 
 
new files

Hi Golden
I don't think these are the files that you require. They are still as useless as an ash tray on a motorcycle. These are the only ones that are showing up on my desktop. A folder with SD debug folder shows up temporarily but then disappear. What am I doing wrong? Please help
Thanks
My System SpecsSystem Spec
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