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Windows 7: Random BSOD and memory dumps. Not sure of cause

08 Mar 2015   #21
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by Markrly View Post
Okay, I did all of the steps you listed and the log file was created. What else would you like me to do?

Startybart, I haven't done the things suggested on the restart blue screen. I really didn't know where to start. I also got all of the information you asked for and will post it below:

http://speccy.piriform.com/results/a...ZkFoT50ctdQR2A
Thanks for posting the information. I don't want to distract you from the path you're on, so my posts will be commentary.

Regarding the instructions on the Blue Screen screen - I was curious if you had complete any, now I know. It is something that should be considered. One is answered by Disk Management - disk space.

You only have about 10% free space on your C: drive.
In the Start search, type disk cleanup
In the results list, right click Disk Cleanup
select Run as administrator
C: should already be the selected drive, press OK
It might take a while, when it finishes looking, a selection pane is offered.
select all items in the list and press ok
This also takes some time to complete - let it do the work.
The other thing is the label on your System drive - those characters don't look quite correct.

It's possible that malware is present, TDSSkiller only reported Atheros Killer Service V2 as suspicious (BTW, TDSSkiller only copies the file to quarantine, you have to pro-actively remove the file.

See: Solved New MSI GT70 random BSOD's - Page 2

Mbam sites confirm: https://forums.malwarebytes.org/inde...-network-card/
-- and the 'easier' link in that post takes you here: https://forums.malwarebytes.org/inde...card/?p=871985

When I looked back for the TDSSkiller information, I noticed the odd characters are also on the MSE screen shot.
I'm not sure of the best approach, other than scan for malware and scan some more (MSE offline might be advisable ... or ... run scanners in Safe mode no networking - you'll have to download the scanners first)

You might want to disable Hibernation before beginning - turn it back on if you want when the exercise is complete.
Launch an elevated Command Prompt and type:
powercfg /H off
exit
There is no output, it just flips a switch.


My 'standard' malware scanners are:
TDSSkiller: Done - sort of
Rkill
Malwarebytes FREE (Mbam)
AdwCleaner
Old timer - Temp File Cleaner
Junkware Removal Tool (JRT)
RougeKiller
HitmanPro - trial version
ESET Online Scanner: Done ... the reimage objects in the list need more research -

If the malware is on the System drive - you might have to give that volume a drive letter - not sure.

Please continue following essenbe's lead. I've posted some thoughts and he can decide if you should follow my suggestion now or wait until later.

I'll check back from time to time and see if I see anything else - I'll also look at the Speccy report - thanks.

Bill
.


My System SpecsSystem Spec
.
06 Apr 2015   #22
Markrly

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

After about 4 weeks of no blue screens they have seem to come back. I have just finished a few minutes ago running all of the scans above and taking the action recommended by the scans. I also have included all of my system specs into my profile as requested as well. I will let you know if I have any more blue screens after the scans and by changing the Qualcom Bandwidth areos control
My System SpecsSystem Spec
07 Apr 2015   #23
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Please follow Slartybart's suggestions if you haven't already and upload the BSOD posting instructions here.
Blue Screen of Death (BSOD) Posting Instructions

Also, Have you uninstalled all of the Gigabyte Utilities?
My System SpecsSystem Spec
.

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 Random BSOD and memory dumps. Not sure of cause




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