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Windows 7: BSOD when waking from sleep mode - kernal data inpage error

16 Feb 2015   #1
northernlights1

Windows 7 Home Premium 64 bit
 
 
BSOD when waking from sleep mode - kernal data inpage error

I had a full factory reset done by a technician in January. A suspected virus was the reason for the reset. Since getting the computer back, whenever I wake it from sleep mode I get the BSOD. The BS says kernel data inpage error. I will include the picture with this post. I have since changed the settings to never sleep.

I know you will want the mini dump files, but the two links I went to this morning were broken. I did manage to go into them last night (my mini dumps) and discovered the culprit is ntoskrnl.exe. I will include a docx copy of the three that happened yesterday while I was trying to fix it myself.

I have run chkdsk, as well as the memory diagnostics tool. All appears fine. I also checked the Microsoft updates, wondering if maybe the tech hadn't installed them all, but they too, appear to be fine.

I do not have a disk, so I cannot redo clean install, and I cannot afford to take it back into a technician. I'm a senior with very limited funds, but I do know my way around a computer (for the most part), so I'm really hoping this can be fixed by me, with your help. Thank you.


My System SpecsSystem Spec
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16 Feb 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
16 Feb 2015   #3
northernlights1

Windows 7 Home Premium 64 bit
 
 

Thank you, Arc.
My System SpecsSystem Spec
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17 Feb 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Something is wrong with the storage environment. First let us test the HDD. Test is with Seatools. Take both the short test and the extended test.
SeaTools for DOS and Windows - How to Use
Let us know the result.

Also search in HP, if there is an update for your chipset and AHCI. If you get it, apply it.
__________________________________________
Code:
ERROR_CODE: (NTSTATUS) 0xc000009d - STATUS_DEVICE_NOT_CONNECTED

DISK_HARDWARE_ERROR: There was error with disk hardware
My System SpecsSystem Spec
18 Feb 2015   #5
northernlights1

Windows 7 Home Premium 64 bit
 
 

I ran the two tests and received a pass on both.

There is no update for either the chipset or AHCI.
My System SpecsSystem Spec
18 Feb 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by northernlights1 View Post
I ran the two tests and received a pass on both.

There is no update for either the chipset or AHCI.
OK, the next thing that you should attempt is to open the computer and re-seat the sata and power.
If possible, apply a new SATA cable there. Also attach the SATA cable to an unused port on the motherboard.



Let us know how it goes.
My System SpecsSystem Spec
19 Feb 2015   #7
northernlights1

Windows 7 Home Premium 64 bit
 
 

I re-seated the power and SATA cables, hooked everything back up and started it. Clicked on SLEEP from the start menu. Left it for a few minutes, woke it up... and got the now familiar BSOD.

There are no other ports to plug the SATA cable into.

I will try to get a new cable tomorrow.
My System SpecsSystem Spec
19 Feb 2015   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Follow Power Plan Settings - Change .... upto Point 5 (B). Set teh HDD sleep time to never or zero.

See how it goes.
My System SpecsSystem Spec
21 Feb 2015   #9
northernlights1

Windows 7 Home Premium 64 bit
 
 

I have the computer set to never sleep.

I tried to get a new SATA cable for it, and discovered that the one attached is permanent. HP obviously doesn't want anyone mucking about in their product... and they also want a minimum of $600 Canadian to just 'look' at it, never mind fix anything.

I appreciate the time you have spent with me on this, but guess I will just have to let it be for the time being. It seems to work okay as long as it doesn't sleep.

Thank you!
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 BSOD when waking from sleep mode - kernal data inpage error




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