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Windows 7: BSOD while using chrome

16 Feb 2015   #1
Schooner

windows 7 home premium x64
 
 
BSOD while using chrome

i was on youtube and facebook and my computer BSODed.
my computer has never BSODed before.
i haven't installed anything recently


My System SpecsSystem Spec
.
18 Feb 2015   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forum.


Code:
Microsoft (R) Windows Debugger Version 6.3.9600.16384 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\YUSRA\Downloads\debug-FREELAND-PC-xxxx.zip\021615-40513-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18717.amd64fre.win7sp1_gdr.150113-1808
Machine Name:
Kernel base = 0xfffff800`0324e000 PsLoadedModuleList = 0xfffff800`03492890
Debug session time: Mon Feb 16 23:53:51.648 2015 (UTC + 6:00)
System Uptime: 0 days 0:59:08.959
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
................................................................
......
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88001cfdd6e, fffff8800c08a7c8, fffff8800c08a020}

Probably caused by : volsnap.sys ( volsnap!VspCollectLazyOffsetsPass+1be )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88001cfdd6e, The address that the exception occurred at
Arg3: fffff8800c08a7c8, Exception Record Address
Arg4: fffff8800c08a020, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
volsnap!VspCollectLazyOffsetsPass+1be
fffff880`01cfdd6e 44892490        mov     dword ptr [rax+rdx*4],r12d

EXCEPTION_RECORD:  fffff8800c08a7c8 -- (.exr 0xfffff8800c08a7c8)
ExceptionAddress: fffff88001cfdd6e (volsnap!VspCollectLazyOffsetsPass+0x00000000000001be)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: 0000000000000000
Attempt to write to address 0000000000000000

CONTEXT:  fffff8800c08a020 -- (.cxr 0xfffff8800c08a020;r)
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000007
rdx=0000000000000000 rsi=0000000000000002 rdi=fffff8800c08ab58
rip=fffff88001cfdd6e rsp=fffff8800c08aa00 rbp=0000000000000001
 r8=0000000000000001  r9=0000000000000001 r10=fffff8800c08ab1c
r11=0000000000000007 r12=00000000000017fe r13=fffffa800754d7a8
r14=ffffffffffffffe0 r15=0000000000000000
iopl=0         nv up ei ng nz ac po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010297
volsnap!VspCollectLazyOffsetsPass+0x1be:
fffff880`01cfdd6e 44892490        mov     dword ptr [rax+rdx*4],r12d ds:002b:00000000`00000000=????????
Last set context:
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000007
rdx=0000000000000000 rsi=0000000000000002 rdi=fffff8800c08ab58
rip=fffff88001cfdd6e rsp=fffff8800c08aa00 rbp=0000000000000001
 r8=0000000000000001  r9=0000000000000001 r10=fffff8800c08ab1c
r11=0000000000000007 r12=00000000000017fe r13=fffffa800754d7a8
r14=ffffffffffffffe0 r15=0000000000000000
iopl=0         nv up ei ng nz ac po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010297
volsnap!VspCollectLazyOffsetsPass+0x1be:
fffff880`01cfdd6e 44892490        mov     dword ptr [rax+rdx*4],r12d ds:002b:00000000`00000000=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  NULL_DEREFERENCE

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000001

EXCEPTION_PARAMETER2:  0000000000000000

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800034fc100
GetUlongFromAddress: unable to read from fffff800034fc1c0
 0000000000000000 Nonpaged pool

FOLLOWUP_IP: 
volsnap!VspCollectLazyOffsetsPass+1be
fffff880`01cfdd6e 44892490        mov     dword ptr [rax+rdx*4],r12d

BUGCHECK_STR:  0x7E

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) x86fre

LAST_CONTROL_TRANSFER:  from fffff88001d1e14c to fffff88001cfdd6e

STACK_TEXT:  
fffff880`0c08aa00 fffff880`01d1e14c : 00000000`00000002 fffff880`0c08ab00 fffff880`0c08aae0 fffff880`0c08ab20 : volsnap!VspCollectLazyOffsetsPass+0x1be
fffff880`0c08aa90 fffff880`01d1fcde : fffffa80`0015fb40 fffffa80`081ff190 fffff880`0c08ac00 fffffa80`0754d7f8 : volsnap!VspPopulateFreeBlocksBitmap+0x46c
fffff880`0c08abb0 fffff800`03561b8a : fffffa80`00000000 fffffa80`0d4e82e0 00000000`00000080 fffffa80`06ff9b30 : volsnap!VspLazyPreCopyOnWriteWorker+0xce
fffff880`0c08ac00 fffff800`032b48e6 : fffff800`0343fe80 fffffa80`0d4e82e0 fffff800`0344dcc0 00000000`ffffffff : nt!PspSystemThreadStartup+0x5a
fffff880`0c08ac40 00000000`00000000 : fffff880`0c08b000 fffff880`0c085000 fffff880`0c08a6e0 00000000`00000000 : nt!KxStartSystemThread+0x16


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  volsnap!VspCollectLazyOffsetsPass+1be

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: volsnap

IMAGE_NAME:  volsnap.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce792c8

IMAGE_VERSION:  6.1.7601.17514

STACK_COMMAND:  .cxr 0xfffff8800c08a020 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_volsnap!VspCollectLazyOffsetsPass+1be

BUCKET_ID:  X64_0x7E_volsnap!VspCollectLazyOffsetsPass+1be

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x7e_volsnap!vspcollectlazyoffsetspass+1be

FAILURE_ID_HASH:  {c36379e8-0c82-cfd2-b688-8ec0884d4aed}

Followup: MachineOwner
---------
 Clean boot
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

 Hard Drive Diagnostics

  • Double click and open my computer.
  • Right click on desired drive and hit properties.
  • Click on tools tab and Check now.

Read complete instructions on the tutorial: Disk Check

Other Tests:
 

My System SpecsSystem Spec
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