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Windows 7: Random BSOD, no minidump

17 Feb 2015   #1
derek704

Windows 7 Home Premium
 
 
Random BSOD, no minidump

Hey all,

I've had issues with my custom PC since the first week or two after I built it 3 years ago. I tried living with it, troubleshooting every few months without success. I am back in school, and the crashing is messing up my projects, instead of just Battlefield 4. I just bought a new video card hoping it would fix the problem (old card was used), but it lingers on. I've run a memtest with 0 errors and a windows files test with 0 errors. I've spent the last 3 months trying to get it to create a minidump, but it will not. Hoping someone can finally diagnose the problem.

Thanks, if more info is needed, just ask.


My System SpecsSystem Spec
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18 Feb 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

As you said, the zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool before you upload another zip.
My System SpecsSystem Spec
18 Feb 2015   #3
derek704

Windows 7 Home Premium
 
 

So it crashed again and did not create a minidump. Should I still upload the file?
My System SpecsSystem Spec
.

19 Feb 2015   #4
Laith

Windows 10 Professional x64
 
 

If it didnt create a dump then scan the harddrive, it might be failing. SeaTools for DOS and Windows - How to Use
My System SpecsSystem Spec
19 Feb 2015   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Also, a camera snap of the BSOD screen will be good. The onscreen codes will give us at least some information.
My System SpecsSystem Spec
19 Feb 2015   #6
derek704

Windows 7 Home Premium
 
 

I'll post a pic of one of the BSOD screens this afternoon when I have access to the image. When it crashes, it doesn't always give the same wording for the cause.

As to the HD failing, it is a SSD and has been crashing since I bought it new. Will SeaTools work on an SSD?
My System SpecsSystem Spec
19 Feb 2015   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by derek704 View Post
As to the HD failing, it is a SSD and has been crashing since I bought it new. Will SeaTools work on an SSD?
Better you dont do traditional disc checks on SSDs. Those tests are for mainly spinners.

Let us see a screenshot of your SSD using this program: CrystalDiskInfo - Software - Crystal Dew World
My System SpecsSystem Spec
19 Feb 2015   #8
derek704

Windows 7 Home Premium
 
 

I uploaded the screenshots.
My System SpecsSystem Spec
20 Feb 2015   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The disc is OK.

The BSOD screen says that the dump is recorded. May be you are using some disc cleanup tool that is keeping deleting/wiping out the dumps.

And, it is stop 0x3B. Anyway, your situation is just identical to this one. So this will be applicable to you too.
Quote   Quote: Originally Posted by Arc View Post
Two important information are obtained from the screenshot.

First, it says that the crash dump is recorded. May be you ran any disc cleanup tool that deleted those.

Second, it is a stop 0x3B. The probable causes are:
  • Mismatch system services, causes for pirated OS install and/or not updating the OS.
  • Memory failure.
  • Some misbehaving device driver, specially the graphics driver.
Let us check those possibilities.

You can say it better about the first alternative. If anything is there, rectify it.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If it does not show any error, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
20 Feb 2015   #10
derek704

Windows 7 Home Premium
 
 

1: I received this version of Windows from my college, so it should be legal. I generally keep it up to date as well.

2-3: I'll run these tests sometime in the next week. Thanks for the post, I'll reply with an update when I know more.
My System SpecsSystem Spec
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