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Windows 7: Random BSOD errors, new custom build system, tried reformat.

25 Feb 2015   #21
entropical

Windows 7 Ultimate x64
 
 

Some more .dmp files...

Last .dmp he was scanning with Microsoft Security Essentials
The one before that he was viewing pictures with ACDSee

Regards!


My System SpecsSystem Spec
.
25 Feb 2015   #22
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Now, both the crash dumps are pointing to teh same things with two different bugcheck code.

One ....
Code:
BugCheck 3B, {c0000005, fffff800030e2e36, fffff88002bcbec0, 0}

Probably caused by : ntkrnlmp.exe ( nt!PspReturnQuota+46 )

Followup: MachineOwner
---------
Code:
fffff880`02bcb518  fffff880`01a21572Unable to load image snapman.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
 snapman+0x21572
Code:
fffff880`02bcb748  fffff880`018f8a01Unable to load image fltsrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for fltsrv.sys
*** ERROR: Module load completed but symbols could not be loaded for fltsrv.sys
 fltsrv+0x2a01
The other .....
Code:
BugCheck 24, {1904fb, fffff880081e46a8, fffff880081e3f00, fffff880012a373b}

Probably caused by : Ntfs.sys ( Ntfs!NtfsOpenAttributeCheck+eb )

Followup: MachineOwner
---------
Code:
fffff880`081e3f48  fffff880`019c0d2fUnable to load image fltsrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for fltsrv.sys
*** ERROR: Module load completed but symbols could not be loaded for fltsrv.sys
 fltsrv+0x4d2f
Code:
fffff880`081e4538  fffff880`01a21633Unable to load image snapman.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
 snapman+0x21633
The failing modules are ....
So you can see, bot are Acronis. And, all the Acronis programs contribute to BSODs very frequently.

See how it goes minus Acronis? You may have some other backup choices like ....
Both are very good programs and they mostly does not cause any issue.
My System SpecsSystem Spec
25 Feb 2015   #23
entropical

Windows 7 Ultimate x64
 
 

Forwarded the information to him, thank you again!
My System SpecsSystem Spec
.

25 Feb 2015   #24
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I am really feeling bad that a lot of things are coming problematic for his computer.
My System SpecsSystem Spec
25 Feb 2015   #25
entropical

Windows 7 Ultimate x64
 
 

Me and my father too, you should'nt feel bad though what more can you do from so far away?

You should know, and I know I keep saying this but we are very thankful for your time which is never free but yet you try to help anyway.

Will keep this thread updated with new .dmp's or maybe someday be able to Mark as Solved

Later!
My System SpecsSystem Spec
26 Feb 2015   #26
entropical

Windows 7 Ultimate x64
 
 

This BSOD happened while extracting a WinRAR archive and the second one whilst trying to boot on one stick of RAM.

We also found out that we left some branding stickers on the RAM sticks which we have now removed, maybe they caused them to overheat? They came off without residue or problem so they probably were meant to be removed? Probably not since it would have shown errors in memtest86+ then but who knows.

For troubleshooting someone else recommended us to test with one stick of RAM, which he did and put it in the slot according to his motherboard manual but that resulted in a BSOD on boot he said. I asked him: did you test the other stick afterwards but no, he put both RAM sticks back in their original slots.


Thank you!
My System SpecsSystem Spec
26 Feb 2015   #27
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It BSODs on anything and everything.

I would ask for more eyes on this issue, to make it sure that I am not missing anything.
My System SpecsSystem Spec
26 Feb 2015   #28
entropical

Windows 7 Ultimate x64
 
 

Do you know someone perhaps?

I'm out of options as well to be honest, my gut feeling is telling me it's still something to do with the RAM and he should have tried to switch out the stick that BSOD on boot with the other to see.
My System SpecsSystem Spec
26 Feb 2015   #29
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello entropical, let me see a few things if you don't mind. Would you please go into bios and give me the values of the +12V, +5V and +3.3V. Also, while in bios, please look in the Advanced tab, Sata configuration and tell me what the Sata configuration is. Also tell me if your BIOS Version is 2202..

Also, please , if you don't already have it, download and install CPUz CPU-Z | Softwares | CPUID and post screenshots (Screenshots and Files - Upload and Post in Seven Forums) of the CPU tab, the Mainboard tab the Memory tab and the SPD tab. On the SPD tab, in the upper left you can select each Dimm Slot. Please just post screenshots of just the Dimm slots with ram in them.

While we are posting screenshots, Please click start, type Device manager, click on Device Manager and post a screenshot of it for me. Also please post a screenshot of Disk Management http://www.sevenforums.com/tutorials...-capture-image

Also, please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

All of those screenshots may take 2 or 3 posts, which is fine with me. Hopefully we can find something. But, from what I can see, I would agree with Arc that it looks a lot like a ram problem.
My System SpecsSystem Spec
26 Feb 2015   #30
entropical

Windows 7 Ultimate x64
 
 

Hey essenbe, thank you for stepping in and trying to help us!

My father gave up for the night but I will make sure he does everything you asked for in your post and update tomorrow when he's back online.

Greetings!

EDIT: I can answer the BIOS version question already: maybe I didn't update it soon enough in My System Specs but the motherboard is not an ASUS B85M-G anymore but an ASUS Z87-C and I'm pretty sure it has the latest BIOS already but will know more tomorrow.
I help him through Skype since he lives far away and his English is poor.
My System SpecsSystem Spec
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 Random BSOD errors, new custom build system, tried reformat.




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