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Windows 7: BSOD when I wake pc from sleep mode

09 Mar 2015   #11
Nelson35

Windows 7 Home Premium 64bit
 
 

Hey all. I had to open this tread back up because I got a new BSOD screen. Hoping you guys could talk a look.


My System SpecsSystem Spec
.
10 Mar 2015   #12
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The issue that occurs from the very beginning.
Code:
BugCheck 1000007E, {ffffffffc0000005, fffff880082e364c, fffff880035b6858, fffff880035b60b0}

Probably caused by : AtihdW76.sys ( AtihdW76+1664c )

Followup: MachineOwner
---------
It is .....
Code:
Name    AMD High Definition Audio Device
Driver    c:\windows\system32\drivers\atihdw76.sys (7.12.0.7719, 92.50 KB (94,720 bytes), 6/21/2014 1:01 PM)
Your onboard audio is ....
Code:
Name    Realtek High Definition Audio
Driver    c:\windows\system32\drivers\rtkvhd64.sys (6.0.1.6251, 2.45 MB (2,565,736 bytes), 3/28/2012 5:54 PM)
I would suggest you two things at this point.

First, The AMD audio is a part of CCC, which is not essential, as you already have realtek audio. Go to device manager and uninstall the AMD audio device, as it is problematic. No need to keep an unnecessary problematic thing.

Second, update Audials to version 12.

Report us for any further BSOD after doing these two.
My System SpecsSystem Spec
10 Mar 2015   #13
Nelson35

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Arc View Post
The issue that occurs from the very beginning.
Code:
BugCheck 1000007E, {ffffffffc0000005, fffff880082e364c, fffff880035b6858, fffff880035b60b0}

Probably caused by : AtihdW76.sys ( AtihdW76+1664c )

Followup: MachineOwner
---------
It is .....
Code:
Name    AMD High Definition Audio Device
Driver    c:\windows\system32\drivers\atihdw76.sys (7.12.0.7719, 92.50 KB (94,720 bytes), 6/21/2014 1:01 PM)
Your onboard audio is ....
Code:
Name    Realtek High Definition Audio
Driver    c:\windows\system32\drivers\rtkvhd64.sys (6.0.1.6251, 2.45 MB (2,565,736 bytes), 3/28/2012 5:54 PM)
I would suggest you two things at this point.

First, The AMD audio is a part of CCC, which is not essential, as you already have realtek audio. Go to device manager and uninstall the AMD audio device, as it is problematic. No need to keep an unnecessary problematic thing.

Second, update Audials to version 12.

Report us for any further BSOD after doing these two.
I'll give it a try and see how it goes. Thanks Arc.
My System SpecsSystem Spec
.

10 Mar 2015   #14
Nelson35

Windows 7 Home Premium 64bit
 
 

Do I need to check the box that says "Delete driver software"? Also should I do this in safe mode or does it matter?
My System SpecsSystem Spec
10 Mar 2015   #15
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You may do it in Safe mode, but actually it should not matter.
My System SpecsSystem Spec
12 Mar 2015   #16
Nelson35

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Arc View Post
You may do it in Safe mode, but actually it should not matter.
I decided to wait to hear back from the people who built my PC just to see if they suggested the same thing. They had me use a program called BlueScreenView and here is what they said to try:

"Interesting, the source causes on those blue screens are in different programs, but both reference the AMD drivers. I believe you already updated the AMD drivers for your video card with Richard, correct? If so, my recommendation here would be to reseat and/or remove the video card. Reseat it if you haven't already. If you have, then I'd recommend removing the card and running from the onboard video as a temporary test to see if the blue screens stop. If they do, I recommend replacing the video card."
My System SpecsSystem Spec
13 Mar 2015   #17
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote:
They had me use a program called BlueScreenView and here is what they said to try:
A very wrong step from your part. BSView is nothing but BS. It cannot interprete the crash dumps with a reasonable degree of certainty.

Have you folowed post #12?
My System SpecsSystem Spec
13 Mar 2015   #18
Nelson35

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Quote:
They had me use a program called BlueScreenView and here is what they said to try:
A very wrong step from your part. BSView is nothing but BS. It cannot interprete the crash dumps with a reasonable degree of certainty.

Have you folowed post #12?
Well since you put it that way, I guess I'll give post #12 a try.
My System SpecsSystem Spec
15 Mar 2015   #19
Nelson35

Windows 7 Home Premium 64bit
 
 

Hey. Yeah I uninstalled the AMD audio device, but windows just reinstalled on it's own later on. Do I need to restart the PC after I uninstall it?
My System SpecsSystem Spec
15 Mar 2015   #20
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Nelson35 it is almost impossible for Arc to help you with your problem if you are doings things on your own or by the suggestion of others like your builder and not following Arc instructions.

I would suggest that you pick who you want to help you.
If you decide to use your builder or other sites please let us know how well it worked.

I suggest following Arc recommendation and reporting back logs and results.
My System SpecsSystem Spec
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 BSOD when I wake pc from sleep mode




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