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#11
Hey all. I had to open this tread back up because I got a new BSOD screen. Hoping you guys could talk a look.
Hey all. I had to open this tread back up because I got a new BSOD screen. Hoping you guys could talk a look.
The issue that occurs from the very beginning.
It is .....Code:BugCheck 1000007E, {ffffffffc0000005, fffff880082e364c, fffff880035b6858, fffff880035b60b0} Probably caused by : AtihdW76.sys ( AtihdW76+1664c ) Followup: MachineOwner ---------
Your onboard audio is ....Code:Name AMD High Definition Audio Device Driver c:\windows\system32\drivers\atihdw76.sys (7.12.0.7719, 92.50 KB (94,720 bytes), 6/21/2014 1:01 PM)
I would suggest you two things at this point.Code:Name Realtek High Definition Audio Driver c:\windows\system32\drivers\rtkvhd64.sys (6.0.1.6251, 2.45 MB (2,565,736 bytes), 3/28/2012 5:54 PM)
First, The AMD audio is a part of CCC, which is not essential, as you already have realtek audio. Go to device manager and uninstall the AMD audio device, as it is problematic. No need to keep an unnecessary problematic thing.
Second, update Audials to version 12.
Report us for any further BSOD after doing these two.
Do I need to check the box that says "Delete driver software"? Also should I do this in safe mode or does it matter?
I decided to wait to hear back from the people who built my PC just to see if they suggested the same thing. They had me use a program called BlueScreenView and here is what they said to try:
"Interesting, the source causes on those blue screens are in different programs, but both reference the AMD drivers. I believe you already updated the AMD drivers for your video card with Richard, correct? If so, my recommendation here would be to reseat and/or remove the video card. Reseat it if you haven't already. If you have, then I'd recommend removing the card and running from the onboard video as a temporary test to see if the blue screens stop. If they do, I recommend replacing the video card."
Hey. Yeah I uninstalled the AMD audio device, but windows just reinstalled on it's own later on. Do I need to restart the PC after I uninstall it?
Nelson35 it is almost impossible for Arc to help you with your problem if you are doings things on your own or by the suggestion of others like your builder and not following Arc instructions.
I would suggest that you pick who you want to help you.
If you decide to use your builder or other sites please let us know how well it worked.
I suggest following Arc recommendation and reporting back logs and results.