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Windows 7: BSOD when installing drivers for webcam

20 Feb 2015   #1
TheProblemist

Windows 7 Home Premium 64bit
 
 
BSOD when installing drivers for webcam

I have an iHome MyLife USB Webcam Kit model numbers IH-W305DB and IH-W306DW. The driver install disc completed successfully, but when I plug the webcam into the USB 2.0 port I get a BSOD a few seconds after Windows brings up the "Found New Hardware" dialog. The BSOD says BAD_POOL_HEADER.

This is the information after the latest Windows reboots:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033


Additional information about the problem:
BCCode: 19
BCP1: 0000000000000020
BCP2: FFFFFA800D52D5E0
BCP3: FFFFFA800D52D6F0
BCP4: 0000000004110005
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


Files that help describe the problem:
C:\Windows\Minidump\022015-36036-01.dmp
C:\Users\Commander\AppData\Local\Temp\WER-81260-0.sysdata.xml


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So, I tried the webcam out in my install of Ubuntu 14.04, and it works (with a few problems, but that's another story). I have attached the dump files from dm log collector.

I did some research, and similar problems have been stated to be caused by the GUCI_AVS driver. Just throwing that out there.


My System SpecsSystem Spec
.
22 Feb 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The driver that you are trying to install is of 2008, even before windows 7 preview was released. It will not go with your OS.

Either update the driver (USB2.0 UVC VGA by PixArt Imaging Incorporation, I dont know the source) or dont use the device.
_______________________________
Code:
BugCheck 19, {20, fffffa800d12a930, fffffa800d12aa40, 4110003}

*** WARNING: Unable to verify timestamp for GUCI_AVS.sys
*** ERROR: Module load completed but symbols could not be loaded for GUCI_AVS.sys
Probably caused by : GUCI_AVS.sys ( GUCI_AVS+26e19 )

Followup: MachineOwner
---------
Code:
    Image name: GUCI_AVS.sys
    Timestamp:        Mon Mar 31 14:12:48 2008 (47F0A408)
My System SpecsSystem Spec
24 Feb 2015   #3
TheProblemist

Windows 7 Home Premium 64bit
 
 

Awesome! So I updated the driver (took a bit of looking before finding one I could trust), and now it works! Strange thing is that the "new" driver is dated 6\21\2006 in the properties, but it works. The video from the webcam has a low frame rate issue, but that's another topic. At least it works! Thank you so much, Arc!
My System SpecsSystem Spec
.

24 Feb 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, if you are happy then it is no problem.
My System SpecsSystem Spec
Reply

 BSOD when installing drivers for webcam




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