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Windows 7: BSoD when booting up, stop code 3b

22 Feb 2015   #1
charlee119

Windows 7 Home Premium 64 bit
 
 
BSoD when booting up, stop code 3b

Hi there! :)

When I boot up my computer gives me the BSoD, and the only thing I can remember is the error code 0x000000b3. I don't think it's a virus as I've already been on a virus forum with this and my computer's clean. My programs are all updated too.

I needed to restart my computer today as my internet randomly switched off, and when it was loading BSoD appeared, then when it restarted (again) it showed up again, and again.

When the error panel appeared this is what it said:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF800036DB9F5
BCP3: FFFFF88009349820
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\021315-27362-01.dmp
C:\Users\Acer\AppData\Local\Temp\WER-162412-0.sysdata.xml

Could someone please help me? This has been happening to frequently it's such an inconvenience. Thank you. Logs will be attached. :)


My System SpecsSystem Spec
.
23 Feb 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
fffff880`07708b48  fffff880`0556c9e9Unable to load image \SystemRoot\system32\DRIVERS\mfencbdc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mfencbdc.sys
*** ERROR: Module load completed but symbols could not be loaded for mfencbdc.sys
 mfencbdc+0x499e9
Code:
fffff880`07708ac8  fffff880`05471a8dUnable to load image \SystemRoot\system32\drivers\mfeavfk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mfeavfk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfeavfk.sys
 mfeavfk+0x17a8d
Uninstall McAfee Using McAfee Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Report us for any further BSOD.
My System SpecsSystem Spec
27 Feb 2015   #3
charlee119

Windows 7 Home Premium 64 bit
 
 

Thank you so much for the reply! Also I'm really sorry for the late post.

I've done as you have specified, but I'm afraid I completely forgot to mention something that I believe may be relevant, and after uninstalling McAfee the problem still persists. Often times my computer's audio catches and makes a sound I can only describe as grinding coming from the speaker? (I've recorded it if you need it) My screen also freezes and won't move, meaning I have to switch off my computer. It happened once again after I uninstalled the program, and I'm wondering if it's related or an issue with a driver or anything?
My System SpecsSystem Spec
.

28 Feb 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote:
after uninstalling McAfee the problem still persists.
Post it following the Blue Screen of Death (BSOD) Posting Instructions .
My System SpecsSystem Spec
28 Feb 2015   #5
charlee119

Windows 7 Home Premium 64 bit
 
 

Done.
My System SpecsSystem Spec
28 Feb 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

No further BSOD.
Attachment 351059
Report here (in BSOD Help and Support ) for any further BSOD.
My System SpecsSystem Spec
01 Mar 2015   #7
charlee119

Windows 7 Home Premium 64 bit
 
 

I should've been more accurate sorry. The problem is:
Quote:
Often times my computer's audio catches and makes a sound I can only describe as grinding coming from the speakers? (I've recorded it if you need it) My screen also freezes and won't move, meaning I have to switch off my computer. It happened once again after I uninstalled the program, and I'm wondering if it's related or an issue with a driver or anything?
And it happened before and after the BSoD issue, and I was wondering if you know anything that could be causing it? I was thinking it could've been related. Or should I post in another forum?
My System SpecsSystem Spec
02 Mar 2015   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by charlee119 View Post
......And it happened before and after the BSoD issue, ......
That means, if the issue is there, there should be BSODs too. Bu the data does not reveal it.

I work on BSODs only, as teh others active in this section of the forums; but if audio crashes, you should update the audio driver. It is too old.
Code:
12/01/2010 10:14:27    C:\Windows\system32\drivers\RTKVHD64.sys
Go to Acer and search for it. The model number is Veriton M430.

But what I am seeing is not very positive. Download Drivers and Manuals | Acer Official Site
Attachment 351251
Go to Realtek ... get it from them. Apply it. See how it goes.

Report us for any further BSOD.
My System SpecsSystem Spec
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 BSoD when booting up, stop code 3b




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