BSOD / Screen Freeze just on regular use

MamaNooooo · 22 Feb 2015

Hello,

I originally thought I had fixed my crashing problems with some new bios updates but apparently that hasn't eliminated it at all.

Lately it's been crashing a bit more. I tried doing a Disk Cleanup as well as an error check. That didn't seem to remedy anything. I've attached a zip folder with all the recent crash results and such.

I've run Memtest86+ before but had gotten 8 passes. This was with all 4x8gb memory sticks still installed. I have not tried to run the test with individual sticks.

Please help if possible. Any tips/suggestions would be greatly appreciated.

Arc · 28 Feb 2015

Code:

BugCheck 124, {4, fffffa800eded8d8, 0, 0}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

Code:

Device Id     :
  VenId:DevId : 8086:2f08

Code:

I/O Port 0x000003C0-0x000003DF    NVIDIA GeForce GTX 970
I/O Port 0x000003C0-0x000003DF    Intel(R) Xeon(R) E5 v3/Core i7 PCI Express Root Port 3 - 2F08

There are 4 PCIe ports on your motherboard. Apply the graphics card to any other port.

See how it goes. let us know.

Also, (after applying the card in another port) stress test the Graphics Card using Furmark.

Video Card - Stress Test with Furmark

Take a screenshot of the furmark window before closing it. Upload the screenshot for us. And ley us know if you experience any artifacts or crashes during the test.

MamaNooooo · 08 Mar 2015

Thanks for the reply Arc!! Been busy so it's taken me awhile to be able to attempt this.

I ran the test before I swapped the PCI-E slot on my card just to see what I could expect. I did not notice any artifacting so that was a good sign. Actually, right before I was attempting this, I was in a game of Smite when it randomly froze up. No BSOD...just the screen locked up and there was an obnoxious noise repeating...BRRRRRRRRRRRR...

Anywho, I moved the card to a different slot and ran the test again. Seemed to be fine on both account.

I wasn't sure how long I was supposed to run the test so I ran it for a minute and a half the first time and about 2 minutes the 2nd time. I've attached bother images. Let me know what you think

And again, thank you for the response and your help in this matter.

Arc · 08 Mar 2015

If the temps are not too high (say more than 80ºC), you should run the test for say 10 minutes.

But if teh things hanged after swapping the PCIe slot, see how it goes. If the BSODs continue to occur again, continue with troubleshooting.

MamaNooooo · 08 Mar 2015

well. I had been doing a few Bios updates recently. Things were actually running VERY stable until today when i decided to play Smite.

It's crashed twice since I've attempted to play. I think a 3rd party voice program connected to the game might be causing the issue. I will mess around with that some more. Thanks again for your quick response Arc.

Arc · 08 Mar 2015

MamaNooooo said:

I think a 3rd party voice program connected to the game might be causing the issue.

The possibility is always there. Some games are not very properly coded.

As you have the doubt, ask about it to the game developer. They should have a forum on their games. Ask for any possible fix (any custom patch or custom settings) that will work for your system.

MamaNooooo · 09 Mar 2015

Nevermind. It wasn't just the software. It's gotta be a hardware problem. I was playing League of Legends when it happened again.

It's just so awkward because I'll have long runs of good usage with no crashes and then out of nowhere...multiple screen lock-ups forcing me to hit the reset button.

same 3 in my dump viewer...noskrt, hal.dll and something else..not even sure if i'm spelling them correctly...

essenbe · 09 Mar 2015

Hello MamaNooooo, Could I get you to add your PSU and CPU Cooler to your system specs? Also pleas go into BIOS and give me the values of your +12V, +5V and +3.3V.

Also, lets try updating your graphics card drivers, even if it is the same one, using this method.
NVIDIA Drivers - Avoid Problems

Also, if you are overclocking anything, please set it to default levels.

Please let us know if your results improve.

ICIT2LOL · 09 Mar 2015

Mmm I am no expert but the last dump file throws up a problem with the CPU and / or the chipset if I am not mistaken plus as essenbe has said some graphic problems

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000004, PCI Express Error
Arg2: fffffa800eded8d8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000
Debugging Details:
------------------

BUGCHECK_STR:  0x124_GenuineIntel
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
CURRENT_IRQL:  9
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
DPC_STACK_BASE:  FFFFF88002FA1FB0
STACK_TEXT:  
fffff880`02f9a848 fffff800`03616a3b : 00000000`00000124 00000000`00000004 fffffa80`0eded8d8 00000000`00000000 : nt!KeBugCheckEx
fffff880`02f9a850 fffff800`031a9713 : 00000000`00000001 fffffa80`0ed9e0c0 00000000`00000000 fffffa80`0ed9db60 : hal!HalBugCheckSystem+0x1e3
fffff880`02f9a890 fffff880`00e09bcf : fffffa80`00000750 fffffa80`0ed9e0c0 00000000`00000000 fffffa80`0eded010 : nt!WheaReportHwError+0x263
fffff880`02f9a8f0 fffff880`00e095f6 : 00000000`00000000 fffff880`02f9aa40 fffffa80`0eed1c00 fffff880`02f9a9c0 : pci!ExpressRootPortAerInterruptRoutine+0x27f
fffff880`02f9a950 fffff800`0308dd1c : 00000000`00000000 fffff880`02f9aa40 fffffa80`0eed1c00 00000000`00000001 : pci!ExpressRootPortInterruptRoutine+0x36
fffff880`02f9a9c0 fffff880`0437b9c2 : fffff800`0309b669 00000000`00312cb1 fffffa80`0f86e0a8 fffff880`02f7d1c0 : nt!KiInterruptDispatch+0x16c
fffff880`02f9ab58 fffff800`0309b669 : 00000000`00312cb1 fffffa80`0f86e0a8 fffff880`02f7d1c0 00000000`00000001 : intelppm!C1Halt+0x2
fffff880`02f9ab60 fffff800`03089b9c : fffff880`02f72180 fffff880`00000000 00000000`00000000 fffff800`031b3d40 : nt!PoIdle+0x52a
fffff880`02f9ac40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x2c

STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: GenuineIntel
IMAGE_NAME:  GenuineIntel
DEBUG_FLR_IMAGE_TIMESTAMP:  0
IMAGE_VERSION:  
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PCIEXPRESS
BUCKET_ID:  X64_0x124_GenuineIntel_PCIEXPRESS
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:x64_0x124_genuineintel_pciexpress
FAILURE_ID_HASH:  {3fd82133-403a-028a-6939-36a9eccfc17d}
Followup: MachineOwner
---------

A search came up with these too
[SOLVED] computer crashes built PC - Tech Support Forum

https://social.technet.microsoft.com...w7itprogeneral

But I stand to be corrected of course.

MamaNooooo · 09 Mar 2015

essenbe said:

Hello MamaNooooo, Could I get you to add your PSU and CPU Cooler to your system specs? Also pleas go into BIOS and give me the values of your +12V, +5V and +3.3V.

Also, lets try updating your graphics card drivers, even if it is the same one, using this method.
NVIDIA Drivers - Avoid Problems

Also, if you are overclocking anything, please set it to default levels.

Please let us know if your results improve.

Updated my PC specs per your request.

Bios Voltage:
3.3V - 3.408V
5V - 5.200V
12V - 12.384V

I've also done a clean install of the NVIDIA drivers per that link you sent. Thank you for that. It'll be hard for me to recreate a crash just by playing Smite or League of Legends. As previously stated, I go for days/hours on end with no issues and then randomly get crashes back to back out of nowhere.