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Windows 7: Laptop Crashed while on Internet Explorer (Facebook)

28 Feb 2015   #1
Jesse Williams

Windows 10 Home 64-bit
 
 
Laptop Crashed while on Internet Explorer (Facebook)

Hello, my computer crashed while I was on Facebook. I had just booted it up, and the screen blinked like it was trying to refresh itself and then it crashed. Can someone help me out here please and look at my dump file?


My System SpecsSystem Spec
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28 Feb 2015   #2
RolandJS

Windows 7 Professional 64-bit
 
 

I know this is going to come across strange -- did you give your laptop enough time to fully come up to speed, ie, desktop fully loaded and ready to go? Or, was the laptop rushed into service? I ask because I have learned over here that if I rush my desktop or laptop into high-end service before such is really ready -- I will pay a price.
My System SpecsSystem Spec
28 Feb 2015   #3
Jesse Williams

Windows 10 Home 64-bit
 
 

Yes, I waited like I normally do. It doesn't take it long to boot up.
My System SpecsSystem Spec
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28 Feb 2015   #4
Jesse Williams

Windows 10 Home 64-bit
 
 

I don't mean to be rude, but can someone please take a look at my thread.
My System SpecsSystem Spec
28 Feb 2015   #5
derekimo

Microsoft Community Contributor Award Recipient

 
 

Patience Jesse, I understand it's a frustrating issue. This is an extremely busy section and it may take longer than you'd like sometimes.

Your single dump is blaming your graphics driver,

Code:
BugCheck 116, {fffffa8003b59430, fffff88003ef3a1c, 0, 2}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7a1c )

Followup: MachineOwner
Code:
Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue May 24 19:25:42 2011 (4DDC68A6)
    CheckSum:         00058CA5
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
There is an updated driver from Acer, see if that fixes it for you,

Download Drivers and Manuals | Acer Official Site
My System SpecsSystem Spec
28 Feb 2015   #6
Jesse Williams

Windows 10 Home 64-bit
 
 

Okay. I am sorry for being impatient. I thought someone had looked at it. Thanks for your time and help.
My System SpecsSystem Spec
28 Feb 2015   #7
derekimo

Microsoft Community Contributor Award Recipient

 
 

You're welcome.
My System SpecsSystem Spec
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 Laptop Crashed while on Internet Explorer (Facebook)




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