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Windows 7: BSOD 0x116 & 0x7E

01 Mar 2015   #1
Tarzy

Microsoft Windows 7 Ultimate 64 bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD 0x116 & 0x7E

Hi, I have an HP Pavilion dv6-6c80el with AMD Radeon HD 7690M XT.
After installing new OS, I couldn't find any good driver for the GPU, I haven't the 'Recovery' disk so I can't access to the old ones.
I have installed the latest Intel HD graphics and AMD drivers but while I'm playing games, using some programs, watching video, it crashes and appear 'Display driver stopped...." due to AMD video card.

Searching on the net about AMD drivers someone said that is better using the 6700 series drivers. The problem isn't solved.

Sometimes BSOD with there 2 codes: 0x116 or 0x7E

I tried both modes Dynamic and Fixed with no result.


In the HP support forum someone told me to post this problem here, I hope to solve it!


Thank you so much!


My System SpecsSystem Spec
.
01 Mar 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Tarzy.

Though you have explained the issue very well and made it almost clear, still it is better to check at least one crash dump before starting torubleshooting.

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup program before you upload another zip.
My System SpecsSystem Spec
20 Apr 2015   #3
Tarzy

Microsoft Windows 7 Ultimate 64 bit 7601 Multiprocessor Free Service Pack 1
 
 

There are my latest BSODs!

Do you need something else?
My System SpecsSystem Spec
.

20 Apr 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello Tarzy, Arc asked if I could help out a little here. I will see if I can be of any help to you. Please do one thing for me.

Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs


I looked at your dump files and both dumps were exactly the same:

Code:
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880076b530e, The address that the exception occurred at
Arg3: fffff880033847e8, Exception Record Address
Arg4: fffff88003384040, Context Record Address
Code:
fffff880`03384198  fffff880`06ae5a35*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
 aswSnx+0x61a35
That I the avast! Virtualization Driver and also

Code:
fffff880`03384048  fffff880`06ba99bfUnable to load image aswSP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
 aswSP+0x219bf
That is your avast! Self Protection Driver

I would suggest you uninstall Avast then use their uninstall utility https://www.avast.com/uninstall-utility to clean up any leftover components, the install Microsoft Security Essentials (Microsoft Security Essentials - Microsoft Windows) to replace it. Let me know if your BSOD problems improve afterwards.
My System SpecsSystem Spec
22 Apr 2015   #5
Tarzy

Microsoft Windows 7 Ultimate 64 bit 7601 Multiprocessor Free Service Pack 1
 
 

4/5 in a row at the startup...(see attached file)
Now I'll unistall Avast...
My System SpecsSystem Spec
22 Apr 2015   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Good idea, you had 1 dump file.

Code:
fffff880`0337d198  fffff880`04266a35*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
 aswSnx+0x61a35
Code:
ffff880`0337d048  fffff880`0432a9bfUnable to load image aswSP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
 aswSP+0x219bf
My System SpecsSystem Spec
22 Apr 2015   #7
Tarzy

Microsoft Windows 7 Ultimate 64 bit 7601 Multiprocessor Free Service Pack 1
 
 

I don't know why I have just one dump...
My System SpecsSystem Spec
22 Apr 2015   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I don't know either. You do hve one, so obviously your computer is configured for Small Memory dumps,
Dump Files - Configure Windows to Create on BSOD, but it wouldn't hurt to check anyway.

Just in case you didn't notice. Both of those are Avast, just like the previous ones.
My System SpecsSystem Spec
22 Apr 2015   #9
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

It does also show both your Graphics drivers. The internal Graphics and the Dedicated driver.
My System SpecsSystem Spec
24 Apr 2015   #10
Tarzy

Microsoft Windows 7 Ultimate 64 bit 7601 Multiprocessor Free Service Pack 1
 
 

Could Microsoft Security Essentials replace Avast instead?
My System SpecsSystem Spec
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