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BSOD - Norton Internet Security - srtsp64.sys + filtmgr.sys
Running Windows Pro x64 and have been having random reboots and bsods for a long time. This past weekend I finally decided to dig into the situation and enabled Driver Verifier. Based on the results, it looks like it is either Norton Internet Security 2015, Goodsync, or a conflict between the two of them. I am leaning towards NIS but would like some confirmation. Here is the sequence of configurations I have tried and the associated bsod minidumps:
- March 1 @12:30pm: Enabled Driver Verifier and msconfig selective startup. Only items enabled are NIS service and SpeedFan.
- Result: no bsods or crashes for next 1h45
- March 1 @2:15pm: Added Goodsync Service to selective startup, NIS service also remains enabled
- Result: 2 bsods within 15 mins of startup, @2:28pm & 2:47pm, filtmgr.sys + srtsp64.sys on the stack
- March 1 @3:36pm: Tried the opposite, disabled NIS service and kept Goodsync enabled
- Result: no bsods for next 1h15
- March 1 @3:47pm: Tried uninstall/reinstall of Norton, NIS + Goodsync both enabled in startup
- Result: took longer for bsods, but got two @10:02pm and today March 2 @8:19am, filtmgr.sys + srtsp64.sys on the stack
- March 2 @8:30am: Uninstalled Norton Internet Security using the Norton Removal tool, enabled Windows Defender, GoodSync still enabled
- Result: no bsods as of 3h30 later
So based on this history, I really think it is Norton causing my problems. But the first bullet above shows that I ran Norton for close to 2 hours with no issues when GoodSync was disabled. The crashes did not happen unless both were running. GoodSync is setup to monitor file activity and perform automatic copies between multiple computers on my network, so maybe Goodsync stresses NIS in some way. FWIW, I have the same exact version of NIS 2015 running on two other computers on my network without a single problem.
Would appreciate if someone can review my last 4 minidumps and confirm my analysis. If it is NIS, then I have to figure out a different way to protect the computer.
Thanks in advance!