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Windows 7: BSOD, DRIVER_POWER_STATE_FAILURE(9f) - ntoskrnl.exe

02 Mar 2015   #1
nyles02

Windows 7 Ultimate x64
 
 
BSOD, DRIVER_POWER_STATE_FAILURE(9f) - ntoskrnl.exe

Hi All,

Please help me, my PC is BSOD-ing while trying to I don't know, Sleep or Hibernate (I'm using hybrid). Sometimes it happens, and sometimes not for these past few days. I conducted some research and found out that it is because of a somewhat unstable driver. So..

a. I remember upgrading my graphics driver 2 weeks ago
b. I'm having problem with my mouse for this past month getting unplugged - plugged by itself
c. I recently installed HSS (3 days ago)
d. I have a yellow triangle with an exclamation point inside over my Teredo Tunneling Pseudo Interface under Device Manager.

Then here's the latest 3 dump files related to the issue:

https://app.box.com/s/afd7i71k78pv13uj1frq6egh0mfm5tz2

Please help, thanks!

Attached is the ZIP file that was generated by dm log collector, thanks!


My System SpecsSystem Spec
.
03 Mar 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Go to D-Link - TechSupport .... search for any possible update to the network adapter DGE-560T Gigabit PCI Express Ethernet Adapter. If obtained, download and install it.

Let us know the result.
______________________________________
Code:
Irp is active with 4 stacks 3 is current (= 0xfffffa800ba2e3a0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8008d3b050 00000000 fffff80003b1a210-fffffa800bf36b70 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\DLKRTE64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for DLKRTE64.sys
*** ERROR: Module load completed but symbols could not be loaded for DLKRTE64.sys
 \Driver\DLKRTE64    nt!PopSystemIrpCompletion
            Args: 00015400 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800bf36b70    

            Args: 00000000 00000000 00000000 00000000
0: kd> lmvm DLKRTE64
start             end                 module name
fffff880`0469c000 fffff880`04726000   DLKRTE64 T (no symbols)           
    Loaded symbol image file: DLKRTE64.sys
    Image path: \SystemRoot\system32\DRIVERS\DLKRTE64.sys
    Image name: DLKRTE64.sys
    Timestamp:        Thu Jul 07 11:21:57 2011 (4E15497D)
    CheckSum:         00094A5A
    ImageSize:        0008A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
03 Mar 2015   #3
nyles02

Windows 7 Ultimate x64
 
 

Hi Arc,

Thanks for your time, unfortunately the latest driver available from D-Link is the same as what I currently have, http://www.dlink.com.my/support/support_detail.asp . I will instead try re-installing it.
My System SpecsSystem Spec
.

03 Mar 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by nyles02 View Post
Hi Arc,

Thanks for your time, unfortunately the latest driver available from D-Link is the same as what I currently have, http://www.dlink.com.my/support/support_detail.asp . I will instead try re-installing it.
In that case you might need to either stop using that adapter or to disable sleep. Time will tell it clearly.
My System SpecsSystem Spec
03 Mar 2015   #5
nyles02

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Quote   Quote: Originally Posted by nyles02 View Post
Hi Arc,

Thanks for your time, unfortunately the latest driver available from D-Link is the same as what I currently have, http://www.dlink.com.my/support/support_detail.asp . I will instead try re-installing it.
In that case you might need to either stop using that adapter or to disable sleep. Time will tell it clearly.
Errrr, stop using it? :/ Anyway after re-installing the driver and reseating the adapter (it's a replacement adapter),my PC survived the night without BSOD-ing. I have to add that I also uninstalled Hotspot Shield. It went to Sleep with no problem and Hibernated with no problem, I'll continue to monitor this and if problem persist, I guess I'll just have to buy a new adapter?

Thanks for your time Arc!
My System SpecsSystem Spec
03 Mar 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The old driver may fail again. As long as it is working fine, continue using it. But if it starts to fail again, the old driver may not work again.
My System SpecsSystem Spec
14 Mar 2015   #7
nyles02

Windows 7 Ultimate x64
 
 

Hi Arc,

I'm back, and the problem is back as well. I followed what you suggested, I disabled the adapter and now I'm using a USB LAN adapter but the problem still occurs, does disabling it not enough? Anyway, attached is a new ZIP file generated by the DM Log Collector. Also, if it's not too much to ask, can you tell me what file to access so I can check what driver is causing the BSOD?

Thanks!
My System SpecsSystem Spec
14 Mar 2015   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is ASIX AX88772B USB2.0 to Fast Ethernet Adapter that caused the BSOD.

Search for any possible updates to it in AX88772B - ASIX Electronics Corporation .... if found, apply it. See how it goes.
____________________________________
Code:
>[ 16, 2]   0 e1 fffffa800ab68050 00000000 fffff80003b14210-fffffa8008a626a0 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\ax88772b.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ax88772b.sys
*** ERROR: Module load completed but symbols could not be loaded for ax88772b.sys
 \Driver\AX88772B    nt!PopSystemIrpCompletion
            Args: 00015400 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8008a626a0    

            Args: 00000000 00000000 00000000 00000000
0: kd> lmvm ax88772b
start             end                 module name
fffff880`0a6e9000 fffff880`0a70c000   ax88772b T (no symbols)           
    Loaded symbol image file: ax88772b.sys
    Image path: \SystemRoot\system32\DRIVERS\ax88772b.sys
    Image name: ax88772b.sys
    Timestamp:        Wed Sep 04 09:06:35 2013 (5226AAC3)
    CheckSum:         00025FB8
    ImageSize:        00023000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
14 Mar 2015   #9
nyles02

Windows 7 Ultimate x64
 
 

Hi Arc,

My network card again? The latest driver is already installed for that adapter. Is it possible that the OS itself is failing on me?
My System SpecsSystem Spec
15 Mar 2015   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by nyles02 View Post
Hi Arc,

My network card again? The latest driver is already installed for that adapter. Is it possible that the OS itself is failing on me?
I havent explored that way .... but if you want, I may.
But there is a chance, it seems to be a OEM key on a retail motherboard.

In between, disable sleep/hibernate. It is not very required for desktop computers, but it will minimize the possibility for a driver power state failure.

If it occurs even with sleep disabled, we have to think differently.
My System SpecsSystem Spec
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 BSOD, DRIVER_POWER_STATE_FAILURE(9f) - ntoskrnl.exe




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