Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD... Computer keeps shutting off for no reason

04 Mar 2015   #1
Rezsicknessx

Windows 7 64 bit
 
 
BSOD... Computer keeps shutting off for no reason

Hello Everyone,

I recently am having issues with my computer just shutting down completely for no reason that i know of.
Until tonight i finally got a error and a DMP file however, i am unable to read it.

Is there anyone out there that can help me with this?? please let me know... computer shutting off on you without reason is like a little annoying child running up and pulling the cord out of wall.. lol

Thanks again for any help it would be greatly appreciated.

best regards,

Rezsickness


My System SpecsSystem Spec
.
04 Mar 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Dont use a BETA display driver.

Uninstall it using DDU and then install 14.4 WHQL. See how it goes. Let us know.

Further troubleshooting may be needed depending on the situation.
__________________________________________________
Code:
BugCheck 117, {fffffa8016ff44e0, fffff88005225848, 0, 0}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+b848 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for a real bugcheck.)
Arguments:
Arg1: fffffa8016ff44e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88005225848, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+b848
fffff880`05225848 ??              ???

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


BUGCHECK_STR:  0x117

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:  
fffff880`02de44f0 fffff880`0530b72b : fffffa80`16ff44e0 fffff880`053580cc fffffa80`16ff44e0 fffff880`052d9843 : watchdog!WdDbgReportRecreate+0xa3
fffff880`02de4a10 fffff880`0530c3f0 : fffff8a0`0da2cdd0 fffff8a0`0da2cdd0 00000000`00000080 fffffa80`16ff44e0 : dxgkrnl!TdrUpdateDbgReport+0xcb
fffff880`02de4a60 fffff880`052e06b3 : 00000000`00000001 fffffa80`0ee7e000 00000000`00000000 fffff880`1295e2e1 : dxgkrnl!TdrCollectDbgInfoStage2+0x220
fffff880`02de4a90 fffff880`0530cf43 : fffffa80`0ea88658 00000000`00000000 fffffa80`16ff44e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0xef
fffff880`02de4b40 fffff880`1298b03d : fffffa80`14ccf4e0 00000000`00000080 00000000`00000000 fffffa80`0ea88010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`02de4bc0 fffff800`0336b0ca : 00000000`02ffef4a fffffa80`0e9f0b50 fffffa80`0c9ec9e0 fffffa80`0e9f0b50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`02de4c00 fffff800`030bfbe6 : fffff880`009ea180 fffffa80`0e9f0b50 fffff880`009f50c0 00000000`00000001 : nt!PspSystemThreadStartup+0x5a
fffff880`02de4c40 00000000`00000000 : fffff880`02de5000 fffff880`02ddf000 fffff880`078d6d40 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+b848
fffff880`05225848 ??              ???

SYMBOL_NAME:  atikmpag+b848

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  546e9eb6

FAILURE_BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x117_image_atikmpag.sys

FAILURE_ID_HASH:  {fa4b6286-8c4a-e9c2-c89f-5612619e000e}

Followup: MachineOwner
---------

0: kd> lmvm atikmpag
start             end                 module name
fffff880`0521a000 fffff880`052b0000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Nov 21 07:38:54 2014 (546E9EB6)
    CheckSum:         00093077
    ImageSize:        00096000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Mini Kernel Dump does not contain unloaded driver list
My System SpecsSystem Spec
04 Mar 2015   #3
Rezsicknessx

Windows 7 64 bit
 
 

Awesome thank you so much!!! I will def. try it and get back with you asap. Thank you again for taking the time to do that. I really appreciate it

Br
Rez
My System SpecsSystem Spec
.

08 Mar 2015   #4
Rezsicknessx

Windows 7 64 bit
 
 

Okay so i went to download that Un-installer and my computer went haywire and i got rid of the trojan ... so i am trying another method to uninstalling that beta driver.

Once i complete i will come back with a response.

EDIT: Okay i finished the uninstalling. I am downloading the new driver now.
Once i am finished i will respond with results.
Thanks Again.

EDIT 2: Okay everything is installed and i am using the driver which you instructed and everything is working fine. However, i will need to some gameplay time to see if it shuts down on me under pressure. i will revert back if problems continues.
My System SpecsSystem Spec
09 Mar 2015   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

No, dont revert back to the previously installed driver.

If problems persist, that will mean something else. And the rollback will hamper the troubleshooting process.

If it BSODs again, let us see the up-to-date BSOD logs.
My System SpecsSystem Spec
10 Mar 2015   #6
Rezsicknessx

Windows 7 64 bit
 
 

Okay. i didnt revert back to the same Driver. i am still using the same driver that you instructed me to do and everything is working fine and hasnt shut off on me again since. As i have been messing around with some of my internal stuff it seems my comp is over heating as well. which i plan on fixing in the upcoming weeks.

However, i did get another BSOD MiniDump that i have attached below. I am not sure what this one pertains too considering that i actually got a Blue screen this time when it shut off on me.

Thanks in advance for checking it out.

EDIT: I did run a Memtest86 and Ran a few passes and got no errors
My System SpecsSystem Spec
11 Mar 2015   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

How many passes you ran Memtest86+? To get teh result, you need to run it for at lease 8 consecutive passes.

Also, post any further BSOD following the Blue Screen of Death (BSOD) Posting Instructions .
My System SpecsSystem Spec
Reply

 BSOD... Computer keeps shutting off for no reason




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD after my computer crash for no reason
Hi , i just got a BSOD, the only message i could save from it was : system service exception Can anyone help me find the cause of this please ? I included a SF_Diagnostic_Tool dump.
BSOD Help and Support
pc keep shutting down randomly without reason
Hello.... i just got my new custom build pc and everything looked fine until it started to shut down like the power just went out randomly and when i turn it on it gives me to run it on safe mode or normally, some times it shut down will starting the pc i tried to change the Place of the...
Performance & Maintenance
PC keeps shutting down with no reason
I have a Mother Board MCP61PM-HM installed. The Power Supply that is installed is made by Delta Electronics model # DPS-460DB A .The Hard Drive I have installed is made by Seagate model Barracuda 7200 500 Gbytes . I have the Hard Drive plugged into SATA 1 (black) . I have a Crucial Ram...
Hardware & Devices
BSOD without reason on a new computer - files zipped
I recently built my own computer and since I got it up and running, my computer has been blue screening without any reason that I can find. It never BSOD's during the same thing. Sometimes I'll be playing a game, other times just browsing the internet, and once while watching a movie. If anyone...
BSOD Help and Support
BSOD while shutting down computer (1-week old new computer)
OS Name Microsoft Windows 7 Professional Version 6.1.7601 Service Pack 1 Build 7601 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Manufacturer Gigabyte Technology Co., Ltd. System Type x64-based PC Processor Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz,...
BSOD Help and Support
Computer freezing, BSOD, no particular reason
Hi! I'm getting this problem. I turn computer on and it either immedately freezes, and I have to restart it with the power nutton or it's giving me BSOD and restarts. After multiple restarts it usually starts working and it works for few days without turning off, no problem. I had a graphic card...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:35.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App